INTERNSHIP DETAILS
Customer Success Intern
CompanyEXLY
LocationGurugram
Work ModeOn Site
PostedJanuary 18, 2026

Internship Information
Core Responsibilities
The Customer Success Intern will understand customer needs and help them leverage Exly’s offerings effectively. They will also provide insights from customer interactions to support product development and handle customer requests and complaints.
Internship Type
intern
Company Size
123
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Exly is an all-in-one platform where creators & knowledge entrepreneurs launch, manage and grow their business.
Last year, our customers earned more than INR 500 Cr by using Exly's productivity tools and proven success strategies. Exly is the go-to platform of India's fastest growing skill coaches, instructors, experts, influencers and creators.
About the Role
<p dir="ltr" style="line-height:1.38;text-align: justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">About Exly:</span></p><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni. </span></p><p dir="ltr" style="line-height:1.38;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently.</span></p><p dir="ltr" style="line-height:1.2;text-align: justify;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Website:</span><a href="http://www.exlyapp.com/" style="text-decoration:none;" rel="noreferrer"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> www.exlyapp.com</span></a></p><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> Requirements:</span></p><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Understand customer’s business and help them leverage Exly’s offerings to the maximum</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sustain Exly’s growth by ensuring retention </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Provide unique insights based on customer interactions to support product development </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Setup processes and systems for customer support</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:7pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Handle and resolve customer requests and complaints</span></p></li></ul><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Qualifications:</span></p><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Interpersonal skills, ability to form strong relationships</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experience in setting up customer success systems and processes </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Analytical, ability to identify root cause of issues and fix problem systematically</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Active listener </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:7pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Self-driven & proactive</span></p></li></ul><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Benefits:</span></p><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are using technology to solve some of modernity's most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you!</span></p><div><br></div><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Work from Office</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Collaborative culture</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Vibrant and entrepreneurial work culture</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Healthcare insurance</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10pt;font-family:Calibri,sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Career Growth opportunities</span></p></li></ul><div><br></div><div><br></div><div><br></div><div><br></div>
Key Skills
Interpersonal SkillsCustomer Success SystemsAnalytical SkillsActive ListeningSelf-DrivenProactive
Categories
Customer Service & SupportTechnologySalesEducationManagement & Leadership
Benefits
Healthcare InsuranceCareer Growth Opportunities
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