Intern - Customer Success

Company Overview

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. 

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

For more information please visit us on GEP.com or check us out on LinkedIn.com.

What you will do

• Attend a pipeline of industrial clients, maintaining an active and close relationship;

• Communicate via email, phone, and meetings, including proactive outreach to active clients;

• Update and organize data in the CRM;

• Create and present PowerPoint materials for client meetings;

• Present data and results, as well as gather feedback for continuous improvement;

• Work on strengthening the relationship with clients.

What you should bring

Good communication skills.

Active listening:

Ability to understand the customer's needs before responding.

Showing attention and patience when dealing with doubts or complaints.

Emotional Control:

Remaining calm under pressure and dealing with difficult feedback without losing motivation.

Good Organization and Time Management:

Knowing how to prioritize tasks in a dynamic environment and deal with deadlines.

Proactivity:

Ability to learn quickly and adapt to tools, processes and changes.

Teamwork:

Being collaborative, supporting colleagues and valuing feedback for growth.English (intermediate, B1).Basic technology skills: - Proficiency with the Office/Google package (mainly Excel and presentations). - Interest in learning about internal platforms, such as Costdrivers. - Internal team support;- Interaction with clients;