Summer Student - Customer Experience Analyst

Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted: January 19, 2026

Closing Date:  February 2, 2026

Position Type: Summer Student Limited Term (May 5, 2026, to August 28, 2026)

Union: CUPE

Why ENMAX?

We are driven by our purpose of lighting the way to a brighter energy future, a future that includes a workplace where you’ll experience belonging and unlock possibilities. We offer meaningful opportunities, strong collaboration and a career aligned to what matters to you. We’re proud of who we are and the work we do to support our communities and customers who depend on us, because at ENMAX, we’re lighting the way together. 
 

The Summer Student, Customer Experience Analyst position is designed for students interested in exploring how technology and business processes impact customer and employee experiences. The role involves supporting analysis and evaluation of initiatives by turning feedback and data into actionable insights. The student will contribute to identifying opportunities for improvement and help provide recommendations that enhance overall efficiency and effectiveness across the organization.

Apply your academic knowledge in a practical work environment and see how your ideas and research make a difference.  Build a solid portfolio of skills and a vast network of valuable contacts throughout ENMAX.

This position is part of the 2026 ENMAX Summer Student Program. This 16-week program demonstrates ENMAX’s commitment to invest in our future workforce and supports youth in building beneficial career skills. To be eligible applicants must be enrolled in a full-time degree or diploma program at an accredited post-secondary institution and must be returning full-time in the fall.

Major Responsibilities:

• Data analysis and reporting to support decision-making within Customer Experience

• Assist the team in mapping customer journeys and business processes to identify pain points, opportunities, and areas for improvement for customer-facing initiatives

• Evaluating technology solutions for efficiency and user experience impact to support operational teams (coordinating outages and supporting project-related customer communications)

• Applying quantitative methods to interpret qualitative and operational data, driving actionable customer insights

Education Required:

• Currently enrolled in a BBA or BCom with a concentration in Management Information Systems, Information Systems, or Business Analytics or;

• Currently enrolled in a BA in Sociology, Psychology, Economics, Political Science, or a related social science. Coursework in social statistics, quantitative research methods, or data analysis is considered an asset.

Qualifications & Experience:

• Curious about how technology can improve business processes and make work more efficient

• Good communication and teamwork skills to share findings and ideas with others

• Interested in turning feedback and observations into insights that can help improve customer and employee experiences

• Previous experience working with data tools to organize and analyze information and present analysis

Competencies:

• Works safely

• Speaks and writes clearly, listens effectively and conveys messages with transparency

• Acts with integrity and takes accountability for actions

• Consistently applies good judgement and learns from past experience

• Carries out excellence and pride in accomplishments

• Promotes an environment that is respectful, inclusive and celebrates diversity

• Ensures a solid understanding of ENMAX’s strategy and contributes to the vision

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

Did we mention the ENMAX Advantage?

We offer competitive compensation including a non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employees needs, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Salary: Administrator Level B

Step 1 – $24.82 / hour based on current CUPE Collective Agreement rates

Location:    This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesdays, Wednesdays and Thursdays.

Note:

• If we can provide an accommodation or adjustment to make the application or interview process more accessible for you, please let us know. ENMAX welcomes all qualified applicants and is committed to a safe and respectful workplace. We aim to have a workplace that is inclusive, values safety, diversity, personal integrity, and encourages ownership and accountability.

• Every ENMAX employee is responsible for taking reasonable care to protect the health and safety of themselves, their co-workers, and the public. Each employee must become familiar with and follow all safety procedures and rules applicable to their job while working at ENMAX.

• Must be legally entitled to work in Canada and will be required to successfully complete a criminal background check. Two pieces of valid government-issued ID will be required. Two professional references will be requested, and educational requirements will be verified by a third party.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX’s headquarters is in Calgary, Alberta, on the traditional territory of the Blackfoot Confederacy (Siksika, Kainai, Piikani, and Amskapi Piikuni Nations), the Tsuut’ina Nation, and the Îyârhe Nakoda Nations (Chiniki, Bearspaw, Goodstoney). It is also home to the Métis Nation of Alberta, Region 3, as well as many diverse Indigenous peoples who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

Please visit our careers page to learn more about other opportunities at ENMAX Corporation.

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