INTERNSHIP DETAILS

2026 Internship - Customer Support Associate (Greensboro, NC)

CompanyTextron
LocationNot specified
Work ModeOn Site
PostedJanuary 20, 2026
Internship Information
Core Responsibilities
Interns will coordinate and communicate all aircraft issues with customers and actively seek additional sales opportunities. They will also foster positive relationships between customers and the customer service department.
Internship Type
full time
Company Size
1110
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
In 1954, in a one-room machine shop in Augusta, Georgia, the first Textron Specialized Vehicles products were born. Two brothers started with a simple belief that they could build a better golf car, that better met the customers'​ needs, than any other vehicle on the market. Since those beginnings, the Textron Specialized Vehicles product line includes not only golf cars, but also ground support equipment for the aviation industry, industrial utility vehicles, and recreational side-by-side UTVs. The company has become a world leader in transportation and a leading global manufacturer of golf cars, side-by-sides, utility vehicles, personal transportation vehicles and aviation ground support equipment. We build thousands of vehicles each year, many of which featuring game-changing technology and innovations to improve vehicle efficiency and enhance the user experience like no other vehicle can. Today, Textron Specialized Vehicles includes brands that are leaders in the respective industries they serve -- Cushman®, E-Z-GO®, Arctic Cat®, Jacobsen®, Ransomes®, TUG™, Douglas™, Premier™, and Safeaero™. Since 1960, the company has been part of Textron Inc. (NYSE: TXT), a global multi-industry company headquartered in Providence, RI. A Fortune 500 company with more than 35,000 employees worldwide and operations in 25 countries, Textron is known for its powerful brands, including E-Z-GO, Cessna, Beechcraft, Hawker, Bell, and Kautex, among others. But nearly 70 years after our first product was built in that one-room shop, there is still that single belief – that we exist to build vehicles and services that exceed customers'​ expectations, better than any other offering on the market. It is the drive to sustain and improve that position – to offer an unparalleled combination of world-class products, advanced technology, manufacturing expertise, and extraordinary service – that leads Textron Specialized Vehicles to cover new ground.
About the Role

JOB SUMMARY:

Interns will work closely with Customer Service Managers and Technical Service Managers to help resolve customer requests and issues. This role will place the intern as the link between the customer and aftermarket team to ensure proper communication between the two. Interns will help and develop retention strategies of customers.

JOB RESPONSIBILITIES:

·         Coordinate and communicate all aircraft issues with the customers

·         Meet customer upon arrival, review work scope with customer, and add squawks as required during arrival debrief

·         Actively seek additional sales opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer

·         Foster a positive relationship between the customer and customer service department

·         Review program coverage and pricing with Finance team. Build, review and approve or change invoices

·         Follow up and maintain relationship with customer to ensure proper service was provided for their needs

·         Support activity to drive improvement to the safety, quality and efficiency of service center operations

 



EDUCATION / EXPERIENCE:

·         Pursuing bachelor’s degree in Aviation, Business Management, Marketing, Sales, Engineering, or other related field

QUALIFICATIONS:

·         Excellent verbal and written communication skills

·         Quickly grasps new concepts when faced with unfamiliar tasks

·         Pursuing A&P License is preferred.

·         Customer relations and interpersonal skills.

·         Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship. 

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.  

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Key Skills
Customer RelationsCommunication SkillsSales OpportunitiesInterpersonal SkillsProblem SolvingA&P LicenseTeam CollaborationCustomer ServiceInvoice ManagementSafety ImprovementQuality ImprovementEfficiency ImprovementTechnical SupportRetention StrategiesAircraft Issues CoordinationWork Scope Review
Categories
Customer Service & SupportSalesEngineering
2026 Internship - Customer Support Associate (Greensboro, NC) - InternshipsHQ