Arena Guest Services Internship

The Classic Center/Akins Ford Arena

JOB DESCRIPTION

Akins Ford Arena – Guest Services Internship
Department: Akins Ford Arena
Reports to: Guest Services Manager & Director of Event Services

Overview

The Guest Services Intern supports a wide range of event operations throughout including Front of House operations for hockey games, concerts, and administrative preparation. This internship offers hands-on experience across customer service, event coordination, crowd management, accessibility services, and general venue operations within a fast-paced live entertainment environment.

Learning Outcomes

Interns receive direct mentorship, structured learning opportunities, and practical responsibilities in:

• Guest Services operations and event execution
• Crowd management, event safety, and emergency procedures
• Volunteer usher program coordination
• Hospitality and patron services
• ADA accessibility and accommodations
• Customer service strategies and issue resolution
• Cross-department collaboration with Operations, Security, and Events teams

Key Responsibilities

• Assist the Guest Services Manager in executing Guest Services operation for arena events.
• Support pre-event preparations including staff check-in, volunteer coordination, security and usher briefings, entry setup, and guest flow planning.
• Provide welcoming, professional customer service throughout events, addressing questions, concerns, and guest needs.
• Support ADA accessibility operations, including guest escorts, accommodations, and seating logistics.
• Monitor concourses, seating areas, and entry points to ensure safety, cleanliness, and a positive guest experience.
• Create and post event signage.
• Identify and resolve minor customer issues; escalate as appropriate.
• Participate in internal departmental meetings when schedule allows.
• Support safety and emergency procedures consistently.
• Complete data entry and generate reports as needed.
• Print and distribute event documents, meeting agendas, event briefings, etc.
• Other duties as assigned.

Qualifications

• Ideal candidates are students pursuing degrees in Sport Management, Hospitality, Business, Event Management, Public Relations, or related fields.
• A cover letter and résumé are required for consideration.
• Applicants must be eligible to receive academic credit through their college or university.

• Excellent communication and interpersonal skills.
• Ability to multitask and operate effectively in fast-paced, public-facing environments.
• Demonstrated initiative and ability to work independently.
• Ability to stand and move for extended periods.
• Availability for flexible hours, including nights, weekends, holidays, and extended event days.
• Must successfully pass a drug screening and background check.