IT Security & Operations - Intern

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.

Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management.

For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company.

To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our three values: Go Bold, All for One, and Be a Pro and Move fast. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture.

Work Responsibilities

The IT Security Intern at Mercari India will be responsible for the daily operation, configuration, and management of vital IT and Security tools. This work covers both Mercari India's network infrastructure and its endpoints. Key responsibilities are:

• System and Infrastructure Maintenance: Installing, upgrading, and maintaining operating systems, security solutions (e.g., IAM, MDM, EDR, and DLP), and office IT equipment (e.g., firewalls, routers, switches, printers).
• Access and Security Management: Managing user accounts, permissions, access rights, and firewalls, and implementing security protocols specific to Mercari India.
• Performance Monitoring and Improvement: Monitoring system performance, collecting usage statistics, and recommending enhancements for improved efficiency.
• Technical Support: Providing technical assistance by responding to support requests, troubleshooting hardware, software, and connectivity issues, and assisting with user onboarding (account setup, device configuration).

• Compliance: Conducting regular reviews of endpoint and corporate network configurations to verify adherence to Mercari's IT and security standards.
• Automation: Developing or enhancing automated scripts for routine IT and Security tasks, including compliance checks, asset inventory reconciliation, and alert management.
• Documentation: Maintain detailed, organized records of all configurations, settings, and procedures for IT and Security operations specific to Mercari India.

Minimum Requirements

• Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, and expected to graduate in 2026.
• Experience or strong academic exposure in at least one of the following areas:
• IT & Network Infrastructure: Knowledge of TCP/IP, networking, operating systems (Linux, Windows, or Mac), server administration, and endpoint management.
• Software Development: Programming proficiency in one or more languages, such as Go, Python, or Javascript.
• Cybersecurity: Familiarity with Firewall/IDS Management, Endpoint Protection, and Identity and Access Management (IAM).
• Basic competence with the Linux operating system, including common commands and scripting.
• Excellent problem-solving abilities and a capacity for independent troubleshooting.
• Effective interpersonal and communication skills.
• Passion for learning new technologies and contributing to meaningful projects.
  

Preferred Requirements

• IT & Security Enthusiasm: A keen interest in IT and security engineering is preferable.
• Automation Mindset: Proven experience or a strong desire to automate routine tasks, utilizing scripting or engineering methods.
• Software Development Fundamentals: Basic familiarity with development tools, including Git, dependency management, and build/deployment processes.

Enterprise Architecture Knowledge: An understanding of modern Enterprise IT architectures, specifically Zero-trust and Cloud-Native concepts.

Employment Status

Contract - 06 Months

Office

Bangalore

Hybrid Workstyle

We believe in high performance and professionalism. We work from office for 2 days/week and work from home 3 days/week

To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase

We will continue to review and update the policy to address future organizational needs

Work Hours: Full flextime (no core time)

*Flexible to choose working hours other than team common meetings