Field Service Engineering Intern

TractEasy USA Internship Program Overview

About the Internship

Join our team for an intensive three month internship program designed to immerse you in the world of Autonomous Vehicles. We are looking for highly motivated individuals to provide essential support to our team. This program is also viewed as a potential pathway to a full-time role, and outstanding interns may be offered a full time position upon successful completion.

Mission

As part of the global Field Services team, the Field Service Support Intern will assist Field Service Engineers in deploying and maintaining the regional vehicle fleet. Interns will support customers remotely and on site, assist with training activities, and contribute to continuous improvement of our processes and best practices, by providing regular feedback to your manager and creating or updating documents while in the office.

Role: Field Service & Project Support Intern

Interns will be placed in a hybrid support role, assisting Field Service Engineers with technical and operational tasks while also supporting project management and office activities. This role offers hands-on exposure to both field operations and project administration, providing a well rounded understanding of the autonomous vehicle business.

Job Description

The Field Service Support Intern Responsibilities include:

● Assist in vehicle setup and deployment, and contribute to product support and improvement by providing on site feedback under the guidance of a Field Service Engineer.

● Assist customers in the operation of TractEasy vehicles

● Assist with installation and configuration of autonomous hardware and software components as needed

● Get exposure to the company's help desk ticketing system.

● Participate in the vehicles commissioning and on site delivery processes.

● Help identify potential risks during field and project activities and communicate them to the project team.

● Support customer interactions as needed, learning best practices for communication and customer satisfaction alongside experienced team members.

● Assist with office based tasks, project coordination, administrative tasks, and support for the Project Manager as needed.

● This position will be based at a customer site with occasional travel to local sites and a trip to the Denver office.

● Assist with preparation of client reports, presentations, and communications.

● Support project feasibility studies by compiling data, preparing assessment documents, and assisting in report creation.

● Support internal teams with ad hoc administrative tasks as needed.

Requirements

● Currently pursuing a Bachelor’s engineering degree, or equivalent education in Automotive, Robotics, or a related field

● Must be eligible to work during the full three month internship period

● A standard vehicle drivers license is required

Technical skills

● Basic knowledge of automotive, robotic, or similar maintenance concepts

● Appetite for automation technology

● Familiarity with CAN bus, vehicle electrical systems, or hydraulic systems is a plus

● Familiarity with office software (Microsoft outlook, Google Workspace, Jira, etc.).

Soft skills

● Good presentation and communication skills

● Able to work independently

● Strong technical acumen and problem-solving skills, with the ability to adapt to a dynamic and fast-paced environment.

● Strong organizational and time management skills.

● Strong teamwork and collaboration skills.

● Able to work in an outdoor environment in all weather conditions.

Compensation:

TBD hourly rate by HR

Travel Expenses paid for by TractEasy.

Application & Hiring Timeline

The application period for this internship is scheduled to open on February 1st. Candidate interviews will commence upon application receipt. The internship period will be flexible according to applicants' summer break (Mid May to Mid August). We encourage early applications, as the selection process is competitive.

Our Expectations for Success

We expect all interns to demonstrate a strong commitment to learning, professionalism, and collaboration throughout the program:

● Proactive Engagement: Actively seek opportunities to contribute, take initiative on assigned tasks, and ask clarifying questions when needed.

● Professional Conduct: Adhere to all company policies and maintain a professional demeanor in all interactions.

● Effective Communication: Clearly and promptly communicating progress, challenges, and needs to your assigned mentor or supervisor.

● Deliverables: Complete all assigned tasks and training modules accurately, efficiently, and on time.

Three-Month Program Breakdown

This outline is indicative and may be adapted based on business needs, project timelines, and intern

progression.

Week 1: In Office Onboarding & Team Meet & Greet

● Office training in Denver

● Meet key team members

● Introduction to company systems.

Week 2-11: Field Service Exposure

● Shadow Field Service Engineers on customer sites

● Assist with on site and office tasks

● Site visits to other local projects

● All responsibilities listed in job description

Week 12: Wrap Up Week

● Debrief with your supervisor, and other TractEasy team members

● Return Equipment

● Team Dinner