INTERNSHIP DETAILS

Réceptionniste H/F - Alternance

CompanyMelia Hotels International
LocationFrance
Work ModeOn Site
PostedJanuary 23, 2026
Internship Information
Core Responsibilities
The main responsibilities include welcoming clients warmly, ensuring their needs are met, and providing information about the hotel and its services. Additionally, the role involves managing check-in and check-out processes, billing, and contributing to customer satisfaction and loyalty.
Internship Type
full time
Company Size
17462
Visa Sponsorship
No
Language
French
Working Hours
39 hours
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About The Company
Welcome to Meliá Hotels International! From Mallorca to the world, our story is an exciting journey that began more than six decades ago and has led us to become one of the largest hotel chains on the planet and the most sustainable in Europe (S&P Global). With more than 400 hotels across the world, our passion for hospitality drives us to deliver unique and memorable experiences through our nine brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Sol by Meliá and Affiliated by Meliá. If you are looking for a place where your talent can shine and contribute to a more sustainable future, Meliá Hotels International is your destination. We are a family of more than 45,000 people, where every one of us is a VIP (Very Inspiring People) and we are proud to be a Top Employer in multiple countries. Being part of Meliá is to undertake a journey without borders, because the possibilities for development and learning are endless. Here, we enjoy a passionate and familiar environment, full of opportunities where inspiration will always be with you. Join us and feel like a true VIP!
About the Role

“The world is yours with Meliá” 

 

Continuing you journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences and access experiences in different destinations, while remaining part of our family.

 

Are you ready to take the next step in your career with us?

 

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

 

Dans le cadre de son développement, Melia Hôtels International a ouvert en février 2015 son 6ème hôtel français en plein cœur du quartier des affaires de La Défense.
Cet Hôtel contemporain 4 étoiles de 364 chambres et de 19 étages offre à ses clients un espace convention, un Fitness center, 2 restaurants, et un bar situé au dernier étage le SKYLINE, avec vues panoramiques sur Paris.

Sous la responsabilité de la Cheffe de Réception, vous vous assurerez de la bonne prise en charge du client (reconnaissance, accueil et renseignements) et veillerez à sa satisfaction pendant toute la durée de son séjour.

 

Missions Principales :

  • Accueillir le client de manière courtoise et chaleureuse
  • Veiller à la bonne prise en charge du client
  • Écouter le client et répondre à ses attentes en étant force de proposition
  • Renseigner et conseiller le client (informations sur l'établissement et les prestations proposées, les environs avec des prestations via Mon Petit Paris…)
  • Effectuer les démarches liées au Check In et Check Out
  • Assurer la facturation et l’encaissement des prestations destinées à la clientèle individuelle et groupe
  • S'assurer de la satisfaction du client, et contribuer à sa fidélisation
  • Participer à l'optimisation des ventes de l'établissement (ventes de PDJ, ventes d’upselling chambres, ventes d’early check-in etc ...)
  • Assurer la tenue du standard téléphonique lorsque cela est nécessaire, effectuer la prise de messages et veiller à leur bonne transmission
  • Répondre aux demandes clients par email

Profil recherché : 

  • Etudiant en BTS Hôtellerie-Restauration/Tourisme ou en licence/Bachelor
  • Expérience similaire (stage/apprentissage ou saison) en réception ou en relation client au sein d’un hôtel de même standing est appréciée
  • Maitrise du français et de l'anglais obligatoire. La maitrise d’une autre langue est un plus
  • Organisation, rigueur et excellente aptitude en communication
  • Sens inné de la relation client et de la qualité de service
  • La connaissance du logiciel Opera Cloud est appréciée

 

Avantages et conditions d'emploi :

  • Contrat d'apprentissage à partir de juillet 2026
  • Temps de travail hebdomadaire : 39h
  • 2 jours de repos consécutifs par semaine
  • Indemnités nourriture
  • 1 RTT/mois
  • Mutuelle & Prévoyance
  • Remboursement de l'abonnement de transport à 60%
  • Avantages salariés dans les établissements du groupe Melia Hotels International
  • Ambiance de travail conviviale et chaleureuse !

 

Expérience:

  • Réception: 1 an (Optionnel)

 

Langue:

  • Anglais (Requis)

 

Lieu du poste : En présentiel

 

At Meliá we are all VIP

 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

 

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

 

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

 

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

 

If you want to be “Very Inspiring People“, follow us on: 

 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

Key Skills
Customer ServiceCommunicationOrganizationAttention to DetailProblem SolvingSales OptimizationCheck InCheck OutBillingClient SatisfactionMultilingualHospitality SoftwareTeamworkAdaptabilityInterpersonal SkillsTime Management
Categories
HospitalityCustomer Service & SupportSalesManagement & Leadership
Benefits
Food Allowance1 RTT/MonthHealth InsuranceTransportation ReimbursementEmployee Benefits