Summer Internship - Member Service Representative

NY Member Service Representative Summer Intern 

Corning Credit Union is currently seeking eager and talented individuals to join the organization for paid summer internships.  

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. 

We're committed to helping our members prosper by being a trusted advisor for financial services. CCU’s vision is simple: “To provide better service to our members than they receive anywhere else in the world.” Our growth is fueled by that vision, and it doesn’t stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. 

If you share our passion for serving others, then CCU is the place for you to build rewarding relationships and professional knowledge. The internship is open to candidates currently pursuing an undergraduate or graduate degree in business, accounting, finance, economics, data analytics, or mathematics. However, other majors will also be considered.  CCU will work with colleges to ensure your experience meets program requirements and focuses on technical and interpersonal skill development. 

Role Summary: As a Member Service Representative Summer Intern, you will build member relationships through quality service experiences, answer member questions in a knowledgeable, professional manner, and perform a variety of cash handling transactions.  

Essential Job Duties

• Maintain appropriate knowledge of core systems and CCU’s products and services
• Present and explain beneficial products to members and assist in meeting their financial needs
• Utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
• Answer questions and resolve problems for members by leveraging effective listening and quality service skills
• Perform file maintenance and account changes
• Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
• Also assumes responsibility for other projects or duties as required or assigned

Required Competencies

• Strong communication skills
• Exceptional attention to detail
• Confidence in promoting appropriate products and services
• Ability to work effectively within a fast-paced environment
• Technical aptitude and experience with Microsoft programs
• Basic math skills
• Flexibility to work in any of our Chemung and Steuben County branches is required 

Education Requirements

• A high school diploma or GED is required
• Pursuing an undergraduate or graduate degree in business, accounting, finance, economics, data analytics, or mathematics. However, other majors will also be considered

Experience Requirements

• No Experience Required

Communication Skills Required

• The ability to read and comprehend moderate to advanced instructions and correspondence 
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and small group situations 

Physical Requirements 

Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

• Ability to work in a repetitive motion for a lengthy period of time
• Prolonged standing
• Lifting requirement exceeds 10 pounds
• Ability to work within in a moderately loud, fast paced environment
• Regular use of computer required
• Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range 

Compensation: The starting Member Service Representative I Summer Intern base pay range is $17.00 - $20.00 per hour. Hiring rates are dependent on several factors, including years of related work experience, education, and geographic location. Corning Credit Union also offers an annual bonus plan as part of its comprehensive compensation package. Additionally, most roles have further levels providing added growth opportunities and earnings potential.

Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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