Network Operations & Digital Assurance Intern

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Join Maxis as a Network Operations & Digital Assurance Intern (FTTx), where you will gain hands-on experience supporting network operations, service assurance, and digital monitoring activities. This role offers exposure to real-world telecommunications operations, alarm and performance monitoring, and service assurance workflows, while working closely with operational teams in a fast-paced network environment.

Key Responsibilities

1. Operational Monitoring & Validation

• Support daily operational activities, including alarm monitoring and network performance validation.

• Assist in preparing routine operational reports and status updates for the team.

2. Alarm & Performance Analysis

• Perform basic analysis of alarm and performance data to identify trends or anomalies.

• Escalate identified abnormalities or recurring issues to relevant operational teams in a timely manner.

3. FTTx Service Assurance Support (First-Level)

• Provide first-level support for daily FTTx service assurance cases.

• Assist with initial troubleshooting, service impact verification, and case status updates.

4. System Updates & Data Housekeeping

• Update outage and service information in operational systems such as Outage Tracker.

• Perform system updates, data clean-up, and performance instance housekeeping to ensure data accuracy and consistency.

5. Digital Tools Monitoring & Automation Support

• Monitor operational dashboards, including QoE performance views, and provide timely updates to the team.

• Assist in supporting basic automation initiatives and operational workflow improvements.

Value-Added Project

The intern will have the opportunity to participate in a value-added operational improvement project focused on enhancing operational efficiency and service visibility. This may include:

• Analysing recurring alarm and performance trends

• Supporting dashboard enhancements or reporting improvements using digital tools

• Assisting in process standardisation and data clean-up initiatives to improve service assurance effectiveness

This project provides practical exposure to network operations, digital assurance, and service reliability in a live telecommunications environment.

Preferred Skills / Qualifications

• Currently pursuing a Diploma or Bachelor’s degree in Telecommunications, Network Engineering, Information Technology, Computer Science, or a related discipline.

Technical Skills

• Basic understanding of networking or IT operations concepts

• Familiarity with Microsoft Excel for basic data analysis

• Knowledge of Power BI and/or Power Automate is an advantage but not mandatory

• Willingness to learn operational systems, dashboards, and monitoring tools

Soft Skills

• Strong attention to detail and ability to follow structured processes

• Analytical mindset with problem identification capability

• Good communication skills for reporting and escalation

• Responsible, proactive, and able to work effectively in a fast-paced operational environment

Why Join Us?

• Gain hands-on experience in network operations and digital service assurance.

• Learn how FTTx services are monitored, supported, and optimised in a live network environment.

• Work closely with experienced operational teams using real systems and dashboards.

• Build a strong foundation for a career in telecommunications, network operations, or service assurance.

Internship Duration

Starting March, up to 6 months.

Application Process

Please state your start and end date of your internship period on your CV and submit your application through our career portal. We look forward to welcoming motivated individuals to our team!

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.