INTERNSHIP DETAILS

Intern, Ground (Operations)

CompanyScoot
LocationSingapore
Work ModeOn Site
PostedJanuary 27, 2026
Internship Information
Core Responsibilities
The intern will monitor and liaise with service partners to complete station flight reports and improve check-in flow. Additional responsibilities include assisting in data compilation, performance reporting, and ongoing ground projects.
Internship Type
full time
Company Size
1854
Visa Sponsorship
No
Language
English
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
Scoot is the low-cost subsidiary of Singapore Airlines (SIA). Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand for a new chapter of growth. Scoot was the world's first low-cost carrier to attain the highest ratings at both the APEX Health Safety Audit powered by SimpliFlying and Skytrax COVID-19 Airline Safety Rating Audit. In 2022, Scoot was awarded IATA membership for meeting global industry standards for airline operational safety. Our people have big smiles and even bigger personalities. We are defined by our unique Scootitude – a daring attitude to be positive, uncompromising on safety and efficiency, spreading fun and humanity wherever we fly. Check out the roles available in our yellow family here: https://careers.flyscoot.com/
About the Role

Summary

Job Description

  • Monitoring and liaising with Service Partners in the completion of Station Flight Report (SFR)

  • Monitoring crowd control at T1 during the peak hours and to find ways to improve the overall check-in flow including kiosk and ABD area

  • Conduct spot checks at gate to ensure boarding procedure are adhered according to airline’s requirement.

  • Assist in the compilation and update of Station Information for the Ground Portal

  • Assist in the compilation of World Tracer data

  • Assist in the preparation of Station Performance Report Card

  • Assist in ground projects and participate in data mining and analysis

  • Perform trend analysis on delay reasons for SIN station and Network to improve on the First wave departure and On-time Performance (OTP)  

  • Assist in monitoring any pending follow-up cases for ground on respective portals (E.g. Sales force, CCVRs, Tech Crew VRs etc.)

  • Assist Ground Planning in the ongoing projects

  • Any other duties as assigned by the Reporting Manager for Ground Operations and Ground Planning

Key Skills
MonitoringLiaisingCrowd ControlData CompilationTrend AnalysisPerformance ReportingProject AssistanceData MiningAnalysisBoarding ProceduresFollow-up MonitoringGround OperationsGround PlanningStation PerformanceCheck-in FlowDelay Reasons
Categories
TransportationLogisticsCustomer Service & SupportAdministrativeHospitality