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INTERNSHIP DETAILS

Process Improvement and Training Intern

CompanyPatientPoint

LocationUnited States

Work ModeRemote

PostedJanuary 28, 2026

Internship Information

Core Responsibilities

The intern will assist in developing and updating quality management documentation and project communications. They will also contribute to continuous improvement efforts and support compliance activities.

Internship Type

full time

Salary Range

$21 - $23

Company Size

935

Visa Sponsorship

Language

English

Working Hours

40 hours

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About The Company

PatientPoint® is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for millions of patient visits each year. Learn more at patientpoint.com.

About the Role

<div class="content-intro">Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. <img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=cover,w=1720,h=320,q=80/https://builtin.com/sites/www.builtin.com/files/2024-07/Greenhouse%20Cover%20Image.png" alt="" width="699"></div>Job Summary   Drive change management activities such as documentation updates and development of training sessions/videos that are a result of audit recommendations, process improvement activities, and new process introduction.  What You Will Do: <ul> <li>Assist in developing and updating quality management documentation </li> <li>Assist with project communications by preparing presentations and stakeholder updates </li> <li>Assist in creating training materials for quality processes and project management </li> <li>Contribute to continuous improvement efforts through fresh perspectives and innovative ideas </li> <li>Gain exposure to various business units and understand their quality and project management needs </li> <li>Support compliance activities by maintaining compliance tracking systems and implementation of remediation activities / change management </li> <li>Participate in project reviews and post-mortems, documenting key insights and recommendations </li> </ul> What We Need: <ul> <li>Proficiency in Microsoft Office Suite </li> <li>Basic understanding of project management concepts and methodologies </li> <li>Knowledge of process mapping tools (Visio, Lucidchart, or similar) </li> <li>Detail‑oriented mindset </li> <li>Ability to manage multiple tasks simultaneously and prioritize effectively </li> </ul> Desired Qualifications:   <ul> <li>Critical thinking skills to evaluate processes and identify improvement opportunities </li> <li>Research skills for gathering and synthesizing information </li> <li>Excellent written communication skills for creating clear, professional documentation </li> <li>Self-motivated with ability to work independently while knowing when to seek guidance </li> </ul> What You'll Need to Succeed:  <ul> <li>Curiosity and willingness to learn from experienced quality and project managers </li> <li>Strong organizational skills, especially when supporting multiple projects </li> <li>Ability to document processes clearly and accurately </li> <li>Willingness to collaborate with cross‑functional teams </li> <li>Initiative to bring fresh perspectives and propose improvement ideas </li> <li>Professionalism in preparing summaries, briefings, and presentations </li> </ul> Base Salary Band: $21 - $23 per hour    Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary.    <div class="content-conclusion"><hr> <iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/SFyOj6RJ58Q?si=hKwMuKj0NzuXrIIG" width="560" height="314"></iframe> About PatientPoint:  PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at <a href="https://www.patientpoint.com">patientpoint.com</a>.  Latest News & Innovations:  <ol> <li style="font-family: arial, helvetica, sans-serif;">Named A Best Place to Work! <a href="https://www.mmm-online.com/features/best-places-to-work-2025-patientpoint/">Read More</a></li> <li style="font-family: arial, helvetica, sans-serif;">Mike Walsh, COO answers "What Makes a Great Leader". <a class="XeBSGLNqCcbVjjHBwlpTAKSMNQlFZLePC " href="https://builtin.com/articles/companies-with-great-managers#patientpoint" data-test-app-aware-link="">Read More</a></li> <li style="font-family: arial, helvetica, sans-serif;">Recognized on Vault’s Top Internship List. <a class="XeBSGLNqCcbVjjHBwlpTAKSMNQlFZLePC " href="https://bit.ly/4oWDual" data-test-app-aware-link="">Read More</a></li> </ol> What We Offer:  We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. <div> PatientPoint recognizes that privacy is important to you. Please read the PatientPoint <a href="https://www.patientpoint.com/privacy-policy">privacy policy</a>, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V </div></div>

Key Skills

Microsoft Office SuiteProject ManagementProcess MappingDetail-OrientedCritical ThinkingResearch SkillsWritten CommunicationSelf-MotivatedOrganizational SkillsCollaborationInitiative