INTERNSHIP DETAILS

Customer Relation Internship

CompanyPopulix
LocationSpecial capital Region of Jakarta
Work ModeOn Site
PostedJanuary 29, 2026
Internship Information
Core Responsibilities
The intern will respond to user inquiries and document interactions while contributing to customer relation strategies. They will also participate in team meetings and report technical issues to the support team.
Internship Type
intern
Company Size
219
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Populix helps companies & governments to understand, penetrate, and dominate Southeast Asia — the world’s most dynamic market. Our Services: ● Market Research Data-driven insights on consumer behavior, industry trends, and competitive dynamics to help businesses make informed decisions. From brand performance tracking to product validation, our solutions & methodologies ensures companies stay ahead in Indonesia’s fast-growing market. Solutions: Brand Research, Product Research, Advertisement Research, Customer Experience, Market Overview, Service Only, Research Amplification ● Policy & Society Research Public sentiment, policy impact, and societal trends analysis to help organizations and governments make data-driven decisions. From economic behavior to social change, our research provides clear, actionable insights into Indonesia’s dynamic landscape. Solutions: Strategic Planning & Program Evaluation, Social & Behavioral Research, Policy & Index Development, Economy & Bussiness Solutions, Strategic Communication, Research Amplification ● PopSurvey Survey-building and respondent solutions for academic and applied research. PopSurvey empowers students, researchers, and professionals to collect credible, fast, and affordable data, with AI-assisted tools and verified respondents to simplify the overall survey process. Capabilities: Survey Builder, Respondent Solution, NeXa AI Research Assistant, and others ● Respondent Only Connecting businesses and researchers with high-quality, targeted respondent panels, efficiently and hassle-free. Whether for product testing, market validation, or internal research, our respondent solution delivers the right audience to match your exact criteria across the region. Capabilities: Respondent Fulfillment, Multi Tools Compatibility, Simple Setup, and others
About the Role

About us:  

Populix is a consumer insights platform that helps businesses connect with its database of respondents and provides them with insights to better understand the preferences of Indonesian consumers. Populix has a pool of over 1,000,000 diverse, readily accessible, and highly qualified respondents across Indonesia. Its products range from intensive research studies to simple surveys and can be arranged on a project or subscription basis. Focusing on Indonesian consumers being super sticky to their phones, Populix facilitates a diverse range of data collection methods via its mobile app.

Responsibilities

  • Respond to and resolve user inquiries via CRM tool and email.
  • Document user interactions and feedback.
  • Contribute to the improvement of customer relation strategies and/or experience.
  • Communicate clearly and effectively in writing, and empathize with users.
  • Participate in team meetings and training sessions.
  • Perform other administrative duties as needed.
  • Report technical problems to the support team.


Qualifications

  • Based in Jabodetabek
  • Fresh graduates or current students are welcome.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented and organized.
  • Familiarity with Intercom/Zendesk/other CRM tools are preferred.
  • Customer-facing experience is a plus.


Other notes

  • You are expected to work at the office occasionally (3-4 times a month).
  • You must own your own laptop.


Benefits

  • Gain practical, real-world experience in customer relationship management and develop essential professional skills within a dynamic and supportive team environment.
  • This is a paid internship opportunity.
Key Skills
Communication SkillsInterpersonal SkillsProblem-Solving SkillsDetail-OrientedOrganizedCustomer-Facing ExperienceCRM Tools Familiarity
Categories
Customer Service & SupportMarketingAdministrative
Benefits
Gain Practical ExperienceDevelop Professional SkillsDynamic Team EnvironmentPaid Internship Opportunity