INTERNSHIP DETAILS

UPMC Summer Intern, Data Analysis and Process Improvement CHC Quality Team- Hybrid (Must be in Pittsburgh or Surrounding Area)

CompanyUPMC
LocationPittsburgh
Work ModeOn Site
PostedJanuary 29, 2026
Internship Information
Core Responsibilities
The intern will manage the reporting of critical incidents for CHC HCBS Participants, tracking investigations and ensuring timely responses. Duties also include analyzing incident reporting data for quality measures and potentially working on projects related to HEDIS measures and CAHPS surveys.
Internship Type
full time
Company Size
41083
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
About the Role

UPMC is seeking a detailed-oriented and analytical Data Analysis & Process Improvement Summer Intern.  The CHC Quality Team manages the reporting of critical incidents for CHC HCBS Participants, including tracking all investigative actions and ensuring critical incidents are responded to thoroughly, effectively, and timely. Team members work closely with service coordinators, quality improvement coordinators, and other staff in the health plan to investigate incidents, trends, Quality of Care concerns, and ensure all parties required are contacted within specified timelines. Incident Reporting data is collected and analyzed for quality measures, timeliness of response, and effective resolution. The Intern must have critical thinking skills to: Raise vital questions and problems with a participant’s situation or services.  Gather and assess relevant information from various health systems, and gain understanding of clinical terms and recommendations.  If unable to find notes, the Intern emails the assigned SC and assigned CI Investigator requesting follow-up be completed.  Continue to check each case that was incomplete and attempt contacting the initiating provider additional times either by email or phone call

Other work duties may include projects related to HEDIS measures, CAHPS Surveys (analysis), updating year over year trackers, developing visuals using data, and researching topics pertinent to the CHC Population.Other work duties may include projects related to HEDIS measures, CAHPS Surveys (analysis), updating year over year trackers, developing visuals using data, and researching topics pertinent to the CHC Population.Other work duties may include projects related to HEDIS measures, CAHPS Surveys (analysis), updating year over year trackers, developing visuals using data, and researching topics pertinent to the CHC Population.Other work duties may include projects related to HEDIS measures, CAHPS Surveys (analysis), updating year over year trackers, developing visuals using data, and researching topics pertinent to the CHC Population.  Other work duties may include projects related to HEDIS measures, CAHPS surveys (analysis), updating year over year trackers, developing visuals using data, and researching topics pertinent to the CHC population.

 

This is a hybrid shift consisting of working from home and in the office. The internship will run from May 26th to August 14th with some flexibility to start and end if necessary.  

Irrespective of the published compensation in this posting, wages may be adjusted based on education and experience levels.

Responsibilities:
 

  • Complete function specific tasks and assignments.
  • Represent UPMC internally and externally.
  • Participate in service and social activities.


  • High School Diploma Strongly Preferred.
  • Current or recent undergraduate or graduate students.

  • In addition to your resume must provide a cover letter and a writing or presentation of data sample.

    Licensure, Certifications, and Clearances:
     

  • Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran

Key Skills
Data AnalysisProcess ImprovementCritical ThinkingIncident ReportingQuality MeasuresHEDIS MeasuresCAHPS Surveys AnalysisData VisualizationResearchInvestigative ActionsTrend AnalysisQuality of Care Concerns
Categories
Data & AnalyticsHealthcareScience & Research