WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Imagine directly impacting how customers experience banking with OCBC. As a Frank Intern within our Branch Banking team, you’ll be at the forefront of building relationships and offering solutions that matter. You’ll gain hands-on experience, learn from seasoned professionals, and contribute to the success of a dynamic team within Global Consumer Financial Services.

How you succeed

Success in this role means embracing a customer-first mindset. You’ll proactively learn about our Frank offerings and confidently present their value to potential customers. Building rapport, understanding individual needs, and providing exceptional service are key. A willingness to learn, adapt, and contribute to team goals will set you up for a rewarding internship experience.

What you do

You’ll be a vital part of the branch team, with responsibilities including:

• Promoting and cross-selling OCBC Frank Debit Card and Accounts to new customers.

• Assisting customers with Tuition Fee Loan/Study Loan applications.

• Building lasting relationships through proactive customer engagement.

• Educating customers on convenient self-service options like mobile app and online banking.

• Supporting branch marketing campaigns and roadshows.

• Performing essential administrative tasks to ensure smooth daily operations.

• Adhering to all relevant policies and compliance regulations.

Who you work with

Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award-winning environment.

Who you are

• An undergraduate student eager to apply your skills in a real-world setting.

• Someone with strong communication and interpersonal skills.

• Customer-focused and driven to provide exceptional service.

• Possessing a basic understanding of banking products and services.

• Proficient in Microsoft Office and adaptable to various customer needs.

• Open to learning and taking initiative.

Learning Objectives

This internship will provide you with:

• Practical experience in identifying customer needs and offering appropriate banking solutions.

• A deep understanding of service excellence and its impact on customer satisfaction.

• Hands-on involvement in executing branch-level marketing campaigns.

• A solid foundation in frontline banking operations.

• Exposure to a wide range of financial products and compliance requirements.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.