GCC Intern-2

Job Description

Job Title: KHMS Intern 
Location: GCC Ahmedabad  
Department: GBS KHMS 
Reports To: Assistant Manager - GBS KHMS 
What is KHMS? 
KHMS stands for Kraft Heinz Management System - our enterprise-wide framework for 
driving Operational Excellence across Global Business Services (GBS). It is a structured 
approach that ensures teams work in a standardized, disciplined, and outcome-driven 
way, enabling efficiency, clarity, and sustainability in operations. 
KHMS combines governance, capability building, and cultural transformation to create a 
consistent way of working across all towers. It’s not just about processes, it’s about 
empowering teams to deliver better, faster, and smarter. 
Impact of KHMS 
• Enterprise Transformation: KHMS is the backbone of how Kraft Heinz scales 
operational excellence globally. 
• Efficiency Gains: It reduces inefficiencies, strengthens controls, and improves 
clarity in day-to-day operations. 
• Leadership Influence: KHMS insights shape leadership decisions and strategic 
priorities. 
• Future-Ready Workforce: By embedding KHMS, we build capabilities that prepare 
teams for digital transformation and continuous improvement. 
About the Role 
The KHMS Intern supports Coaches in deploying, tracking, and sustaining KHMS practices 
across teams. This role focuses on coordination, data management, and generating 
insights to ensure smooth rollout and long-term adoption. 
Key Responsibilities 
• Collect and consolidate KHMS health check data; prepare reports, dashboards, and 
perform trend analysis or KPI dashboards for leadership.   
• Review responses for inconsistencies and track maturity progress.   
• Coordinate with GPLs, Tower Leads, and Team Leads; follow up on actions and 
ensure timely completion of deliverables.   
• Send post-deployment communications, track homework, and maintain closure 
records.   
• Provide first-level support for IO App queries; track tickets and coordinate 
resolution with internal/external teams.   
• Assist in technical requirement gathering and configuration tracking with external 
partners.   
• Create and maintain training materials, repositories, and support enablement 
sessions; collect feedback.   
• Analyze health check results, identify trends, and prepare insight-driven 
presentations for leadership.   
• Maintain trackers, document best practices, and support audits, workshops, 
and sustainability initiatives. 
Key Skills & Qualifications 
• Proficient in Excel, PowerPoint, and basic data analysis. 
• Skilled in creating structured reports, dashboards, and presentations. 
• Familiar with process documentation and governance concepts (preferred). 
• Strong coordination, follow-up, and stakeholder management abilities. 
• High attention to detail, ensuring data accuracy and quality. 
• Clear and effective written and verbal communication. 
• Organized, disciplined, and deadline-driven. 
Learning Exposure for Interns  
• End-to-end exposure to enterprise-level operational excellence systems. 
• Experience in deployment governance, sustainability models, and digital tools. 
• Direct interaction with Leadership Team, and external partners. 
• Practical understanding of how management systems are scaled and sustained in a 
global organization. 
Why Join Us? 
• Joining KHMS (Kraft Heinz Management System) is an opportunity to be at the heart 
of how GBS works and improves every day. 
• This is an opportunity to shape the future of Operational Excellence at Kraft 
Heinz, empower teams, and create lasting impact through capability building and 
cultural transformation. 
• As part of KHMS, you are not just supporting a function - you are shaping the way 
work gets done across towers, influencing leadership decisions, and building long
term, sustainable ways of working. 
What makes KHMS exciting? 
1. Enterprise-wide exposure: Work closely with multiple towers, senior leaders, and 
global stakeholders. Few roles offer this level of visibility across GBS. 
2. Real impact, not slideware: KHMS is about practical execution - fixing real 
problems, improving clarity, reducing inefficiencies, and strengthening controls. 
3. Be a change enabler: You will coach teams to move from ad-hoc working to 
standard, disciplined, and outcome-driven operations. 
4. Build future-ready skills: Develop strong capabilities in operational excellence, 
stakeholder management, coaching, governance, and transformation delivery. 
5. Thought leadership role: KHMS coaches are trusted advisors - not auditors, not 
admins. You influence how leaders think, review, and decide.  
6. High learning curve, high ownership: Every tower is different. You learn fast, 
experiment, adapt, and leave behind a better system than what you found. 

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.