ServiceNow Data and Reporting Intern
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CONSTRUCTION SPECIALTIES, INC.
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.
Equal opportunity is not only the law but is the basis of how we ensure that our workplace fosters an environment of fairness, equality, and respect. It is the policy of Construction Specialties to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state or local law. In addition, Construction Specialties will provide reasonable accommodations for qualified individuals with disabilities unless the accommodation would impose an undue hardship on our operations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:
- Install and configure computer hardware and software.
- Troubleshoot, diagnose, and resolve hardware/software problems.
- Administer AD, Egnyte, Okta, O365 email accounts.
- Provide support for customers via ServiceNow ticketing system.
- Restore deleted files from backup (w/Systems Engineering)
- Collaborate with IT departments on various projects.
- Interface between customer and second tier support.
- Set up for conference room meetings
- Train and review general policies and procedures with new hires.
- Report local IT operations/projects to Facility and IT management.
- Perform other related duties assigned by IT Management.
- Produce Knowledgebase articles as needed/requested
KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)
- Windows Workstation OS (Windows 10. 11)
- PC hardware/software set-up and troubleshooting
- Microsoft Office Suite experience
- Basic networking concepts
- Strong verbal, written, and technical communication
- Strong analytical skills and troubleshooting methods
- Strong technical knowledge of personal computers and network systems
- Ability to work non-standard hours as circumstances dictate
- A+ certification or Microsoft certification preferred
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
- Interns are responsible for their own housing and transportation.
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