Position: Sales Assistant Internship (JD Young Program)

Contract Type: Intern Fixed-term trainee Contract, Full Time(40 hours/week)

Location: Blvd. Miguel de Cervantes Saavedra 233-Piso 1, Granada, Miguel Hidalgo, 11520 Ciudad de México, CDMX

Start Date: Feb-May,2026

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What began as a bold idea in China has grown into a global business serving more than 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings JD.com’s trusted products to customers worldwide. You’ll join teams that work across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, giving you the chance to learn from (and contribute to) global projects from day one

Learn more about who we are and what we do: https://corporate.jd.com/

About The Team

You’ll be joining our JD Young Internship Pathway, designed to give early-career talent hands-on experience in Category Assistant, supporting the building and improvement of ourJob Families for Job Profiles Logistics Team. We value curiosity, collaboration, and the confidence to take ownership in a fast-moving environment, helping you build real skills and make real impact from day one.

Alongside mentorship and learning experiences your day to day role will cover responsibilities such as:

Deliver excellent customer experience and high-quality customer service, responsible for tracking and supervising the full lifecycle from order placement to payment and checkout, including after-sales processes. Manage project operations, oversee overall project risk and health, coordinate cross-functional resources to ensure successful delivery, resolve operational issues, optimize customer experience, control receivables, and manage after-sales services. Establish Standard Operating Procedures (SOPs) for all operational processes, continuously optimize SOPs, coordinate resources to resolve system-related issues, and track outcomes. Design customer operations strategies using the “Ten Questions” operational framework to improve efficiency and customer satisfaction. Execute customer operations and CRM configuration, including master data setup, go-live validation, customer onboarding and training, fulfillment tracking, issue resolution, and system usage training (procurement, payment, delivery, acceptance, after-sales, reconciliation, invoicing). Monitor and follow up on overdue accounts to ensure timely collections and minimize financial risk. Support Key Account Managers in developing customer credit/payment terms and coordinating customer review meetings. Handle customer after-sales cases, manage claims, and track issue resolution to closure.

About You

We're looking for the brightest of minds to join our Team, here's who we're looking for:

• Languages: Fluency in Spanish, English and Chinese are a plus.
• Industry Knowledge: In-depth knowledge of the logistics sector.
• Relationship Management: Strong ability to build and nurture relationships with key clients.
• Sales Skills: Demonstrated success in driving sales, account growth, and identifying new business opportunities.
• Communication: Excellent verbal and written communication skills, with the ability to negotiate and influence at all levels.
• Problem-Solving: Strong analytical and problem-solving abilities to address client needs and challenges.
• Cultural Understanding :Experience working with international enterprises and understanding their business culture and expectations.

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. At JD.com, you’ll be part of a team where your perspective matters and your contributions drive real progress. You’ll work on meaningful, high-impact projects, learn from talented colleagues across our global network, and grow in an environment that champions curiosity, collaboration, and continuous learning.

• The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business.
• A diverse, inclusive work environment, where you can make a significant impact on JD.com's regional presence.
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

Ready To Apply?

Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.