WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be at the heart of our digital banking experience. As a Channels Intern, you’ll gain valuable insights into how we deliver seamless and innovative transaction banking solutions to our customers. You’ll contribute to enhancing our digital channels, understanding customer behavior, and exploring emerging technologies to shape the future of online banking.

How you succeed

To excel in this role, you’ll need to be analytical, detail-oriented, and possess a passion for understanding customer needs. You’ll thrive in a collaborative environment, be eager to learn about channel product management, and demonstrate a commitment to delivering data-driven insights. Your strong communication skills and ability to present information clearly will be crucial in contributing to successful channel improvements.

What you do

Your responsibilities will include:

• Customer Experience & Data Analysis: Assist with Channel Product Management work, including participating in customer experience sessions and analyzing data to assess customer usage and transaction behavior.
• Technology Research & Exploration: Research emerging technologies, such as AI, to identify potential opportunities for enhancing our digital channels.
• Content Management & Support: Assist with maintaining intranet and public web content for our channels, including FAQs, to support new and existing customers.
• Reporting & Presentations: Assist in preparing presentations and reports for stakeholder and project updates, communicating key findings and recommendations.
• Competitive Benchmarking & Customer Satisfaction: Help research competitor offerings and track customer satisfaction across our digital channels.
• Velocity Internet Banking Understanding: Develop a strong understanding of how Velocity Internet Banking works and its role in delivering a superior customer experience.

Who you work with

The Channels team within Product Development & Channels is dedicated to creating and enhancing our digital banking platforms. You’ll work alongside experienced product managers, designers, and analysts in a dynamic and collaborative environment.

Who you are

• Open to learning and feedback
• Proficient in Excel, PowerPoint, and Word
• Ability to analyze data and identify key trends
• Currently pursuing a degree in Banking and Finance, Business, or a related field.
• Eager to learn about channel product management and digital banking.

Learning Objectives

This internship will provide you with:

• Channel product management domain knowledge, including a deep understanding of how Velocity Internet Banking works.
• Practical experience in analyzing customer data and identifying areas for channel improvement.
• Exposure to emerging technologies and their potential applications in digital banking.
• Development of analytical, communication, and presentation skills.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.