INTERNSHIP DETAILS

Design & Research - Internship

CompanyING Hubs Romania
LocationBrussels
Work ModeOn Site
PostedFebruary 6, 2026
Internship Information
Core Responsibilities
The intern will co-create digital products and services, collaborating with various teams to ensure solutions meet customer needs. Responsibilities include interaction design, content design, and user research activities.
Internship Type
other
Company Size
1904
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of ๐จ๐ฏ๐ž๐ซ ๐Ÿ๐ŸŽ๐ŸŽ๐ŸŽ ๐ก๐ข๐ ๐ก-๐ฉ๐ž๐ซ๐Ÿ๐จ๐ซ๐ฆ๐ข๐ง๐  ๐ž๐ง๐ ๐ข๐ง๐ž๐ž๐ซ๐ฌ, ๐ซ๐ข๐ฌ๐ค, ๐š๐ง๐ ๐จ๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐ฌ ๐ฉ๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ๐ฌ. We started out in 2015 as INGโ€™s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and ๐จ๐ฉ๐ž๐ซ๐š๐ญ๐ž ๐Ÿ๐ซ๐จ๐ฆ ๐ญ๐ฐ๐จ ๐ฅ๐จ๐œ๐š๐ญ๐ข๐จ๐ง๐ฌ: ๐๐ฎ๐œ๐ก๐š๐ซ๐ž๐ฌ๐ญ ๐š๐ง๐ ๐‚๐ฅ๐ฎ๐ฃ-๐๐š๐ฉ๐จ๐œ๐š. ๐Ž๐ฎ๐ซ ๐ญ๐ž๐œ๐ก ๐œ๐š๐ฉ๐š๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ ๐ซ๐ž๐ฆ๐š๐ข๐ง ๐ญ๐ก๐ž ๐œ๐จ๐ซ๐ž ๐จ๐Ÿ ๐จ๐ฎ๐ซ ๐›๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products. We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?
About the Role

What the student will do:

  • Youโ€™ll help coโ€‘create digital products and services that set trends and impact millions of customers.
  • Youโ€™ll collaborate closely with UX Designers, Content Designers, UX Researchers, product teams, and IT, so that our solutions are intuitive, inclusive, and aligned with real customer needs.
  • Youโ€™ll work in an agile, multidisciplinary setup, contribute to small and more complex initiatives across mainly the Private Individuals domains such as Daily Banking, Investments, Insurance, Loans and Mortgages

Core activities (aligned to the key objectives of ING Belgium):

  • Interaction design: map user journeys and information architecture; create product and service journeys, wireframes, and clickable prototypes in Figma; contribute to design reviews; help prepare and run usability tests; factor accessibility (WCAG) into designs.
  • Content design: write and iterate UX copy, apply INGโ€™s verbal identity guidelines, and collaborate with UX Designers to ensure content clarity, consistency, and inclusivity across journeys.
  • User research: support and perform user research activities: planning sessions, recruiting participants, noteโ€‘taking/moderation, synthesizing insights, and maintaining findings in our ING Research Repository (Condens) so teams can act on evidence.

Period & location:

  • Primary location: Brussels (Marnix building) with a hybrid way of working of max. 3 days a week at the office.
  • Period: 16/02/2026 โ€“ 23/05/2026

Typical deliverables:

  • A scoped internship plan with objectives and weekly checkโ€‘ins
  • Design and research artefacts (flows, wireframes, prototypes, research plans, insights reports, UX copy updates)
  • A final showcase summarizing outcomes, customer impact, and next steps for handover

Skills:

  • Turning customer insights into clear design and content decisions
  • Building prototypes
  • Writing concise, inclusive copy
  • Creating research plans and insights reports
  • Presenting work and explaining rationale to peers and stakeholders.
  • Taking (end-to-end) ownership
  • Engaging and influencing stakeholders

Attitudes:

  • Customerโ€‘obsessed and evidenceโ€‘driven; curious, proactive, and collaborative.
  • Inclusive mindset with attention to clarity and accessibility.
  • Ambitious and eagerness to learn and improve
  • Proactive approach to challenges and work

Languages:

  • English is the working language
  • Dutch/French are a plus for local customer research and content.

Toolkit:

  • Figma
  • Maze
  • Condens
  • Conjointly
  • Azure
Key Skills
Interaction DesignContent DesignUser ResearchPrototypingWritingPresentingStakeholder EngagementAccessibilityAgile MethodologiesCollaborationCuriosityProactivityCustomer FocusEvidence-DrivenInclusivityAmbition
Categories
Creative & MediaTechnologyEducationData & AnalyticsConsulting