INTERNSHIP DETAILS

IT Applications Intern (Fall 2026)

CompanyHendrickson
LocationCanton
Work ModeOn Site
PostedFebruary 4, 2026
Internship Information
Core Responsibilities
The intern will assist the team with data preparation and cleansing for migration to QAD systems and monitor and complete Tier 1 help desk tickets for end-user software support and troubleshooting. Essential functions also include creating and updating documentation like work instructions and gathering requirements for new applications.
Internship Type
full time
Company Size
2196
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Magnus Hendrickson started manufacturing commercial trucks in 1913 to meet the demand for robust, durable vehicles. The company introduced the first tandem suspension in 1926. From the beginning, Hendrickson's only business has been to serve the needs of the commercial vehicle industry. This focus, bolstered by an unrelenting pursuit of technological leadership, is the key to our status as the world leader in the design and manufacture of high-quality truck, tractor, and trailer suspensions, liftable suspensions, steel leaf springs, bumpers, and stamped components for the heavy-duty transportation market. Since its acquisition by The Boler Company in 1978, Hendrickson has grown five-fold. Today, Hendrickson is a major supplier to every North American heavy-duty truck and trailer OEM, as well as many manufacturers in Europe, Australia, Mexico, Japan, and Latin America. Our products are helping these partners increase durability, lower operating costs, enhance driver comfort, and reduce weight. And after producing more than 2,000,000 walking beam truck suspensions and 2,000,000 air-ride trailer suspensions, our goal continues to be providing the most technologically advanced and differentiated products available—today and for the road ahead. We value the opportunity to engage and connect with the industry, our customers, and the public on LinkedIn. Hendrickson USA, L.L.C. does not represent, endorse nor are we responsible for the content or accuracy of views or opinions shared by associates or others to their personal social media networks.
About the Role

Position Purpose:

Assist team with data preparation and cleansing for migration to QAD 2016 ee and QAD EAM systems from iSeries (AS400) and iMaint, monitor and complete help desk tickets (Tier 1) for end-user support and troubleshooting of software applications, create and update work instructions, project scopes, etc., and assist with routine tasks.

 

Essential Functions:

  1. Data preparation and cleansing
  2. Monitor, research and complete help desk tickets for end-user support and troubleshooting
  3. Create and update user guides, manuals, work instructions, test scripts, etc.
  4. Participate in user acceptance testing for new applications and enhancements
  5. Gather requirements for new applications or enhancements to create project scopes and supporting documentation
  6. Development and modification of SQL queries and/or stored procedures
  7. Bug-fixing within internal applications
  8. Assist team with other projects and tasks as needed

Education and Training:

  • Current studies in the field of Information Technology

Minimum Qualifications

  • Current studies in the field of Information Technology
  • Strong customer-service orientation
  • Strong understanding of SQL
  • Basic understanding of Object-Oriented Programming, preferably C#, VB.NET
  • Familiarity with HTML, HTML5, CSS, CSS3, JavaScript
  • Above average communication skills, written and verbal - attention to detail is a must
  • Proficient in MS Office/MS 365 (Word, Excel, PowerPoint, Teams, Outlook, OneNote, etc.)
  • Ability to work independently and as part of a team

 Physical Demands

  • Ability to travel to division and plant sites as required (limited to none). 
  • Frequent sitting, work at computer for extended periods of time.

Environmental Conditions

  • Office setting.
  • Exposure to cold data rooms where equipment is located.
  • Plant floor environment requires the wearing of protective equipment.

Behavioral Traits

  • Strong verbal, written and interpersonal skills.
  • Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic.
  • Customer service skills: Ability to demonstrate patience and understanding when helping users of IT services.

 

We are an Equal Opportunity Employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

Key Skills
Data PreparationData CleansingHelp Desk TicketsEnd-User SupportTroubleshootingWork Instructions CreationProject ScopesUser Acceptance TestingRequirements GatheringSQL QueriesStored ProceduresBug-FixingCustomer ServiceCommunication SkillsMS Office/MS 365Object-Oriented Programming
Categories
TechnologySoftwareData & AnalyticsCustomer Service & SupportAdministrative