Customer Insights Intern

Crum & Forster Company Overview

Travel Insured International, a Crum & Forster company, is hiring a Customer Insights intern. 

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

Join Travel Insured International’s Customer Insights team as an intern and help transform customer segmentation data into clear, actionable insights that shape our strategy. Working closely with the Director and Manager of Customer Insights and collaborating with partners across the business, you’ll dive into data analysis, contribute to high-impact projects, and translate complex findings into recommendations that elevate the customer experience and drive performance – all while gaining hands-on exposure to the travel-insurance industry and sharpening your project-management skills.

This is a hybrid Summer Internship, with time in our Glastonbury, CT office. Two days are required in the office throughout the Internship.

Job Description

What you will do:

• Collaborate with the Director and Manager of Customer Insights to identify and activate 1-2 key opportunities from customer segmentation research. (Note: Activation refers to the process of taking research insights and translating them to actions that different teams can take to drive results for the organization, such as a Marketing campaign.)
• Partner with key stakeholders across the organization (e.g., Marketing, Product, Sales, Customer Care, Claims, etc.) to ensure alignment and collaboration on customer insights projects with overarching strategic objectives.
• Field customer insights requests from stakeholders, providing data-driven insights and recommendations to inform strategic decision-making.
• Establish key performance indicators (KPIs) for each initiative.
• Assist in the design and implementation of customer surveys and other research methodologies to gather additional insights to support the key segmentation activation opportunities.
• Analyze customer feedback and behavioral data to identify trends and opportunities for improvement as it relates to the key segmentation activation opportunities.
• Present findings and recommendations to senior leadership and other key stakeholders.
• Chart data in PowerPoint as needed to provide insights to key stakeholders.
• Other duties as assigned.

What YOU will bring to C&F:

• Strong analytical and problem-solving skills
• Ability to work both independently and in a team environment
• Exceptional communications skills, both oral and written 
• Personal concern, interest, pride and accountability in all areas of responsibility
• Ability to effectively handle multiple tasks in a fast-paced environment
• Strong organization and time management skills, with exceptional attention to detail

Requirements:

• Pursuing a Bachelor’s Degree in Market Research, Marketing, Business, Statistics/Analytics or related field from an accredited College/University
• Intermediate level of proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.) required

What C&F will bring to you

At C&F you will BELONG:

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $16 per hour to a maximum of $25 per hour. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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