IT Technical Support Services Intern

OBJECTIVE

The Technical Support Services Intern will work closely with the IT Support team to provide frontline technical assistance to employees across the organization. This role offers hands‑on experience troubleshooting hardware, software, and network issues while learning industry‑standard practices for IT service management, customer support, and enterprise technology operations. The ideal candidate is a motivated problem-solver with strong communication skills and an eagerness to learn in a fast‑paced environment.

RESPONSIBILITIES

Assist in diagnosing and resolving hardware, software, and peripheral issues for end users.

Support setup, configuration, and deployment of laptops, desktops, printers and conference room technology.

Help maintain IT inventory, asset tracking, and equipment lifecycle processes.

Participate in onboarding activities, including configuring user accounts, devices, and hands-on training.

Document issues, solutions, and procedures within the IT ticketing system.

Collaborate with senior technicians to escalate complex technical problems when necessary.

Contribute to process improvements, knowledge base articles, and user guides.

Deliver excellent customer service and communicate clearly with users at all technical levels while showing empathy at all times. 

QUALIFICATIONS

Required QualificationsCurrently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field.

Basic understanding of Windows/macOS operating systems, common office productivity tools, and computer hardware.

Strong analytical and troubleshooting abilities.

Ability to work independently as well as part of a team.

Excellent verbal and written communication skills.

Strong organizational skills and attention to detail.Preferred QualificationsFamiliarity with IT service management concepts (e.g., ITIL).

Experience with ITSM ticketing systems.

Basic networking knowledge (TCP/IP, Wi‑Fi troubleshooting, DNS, VPN).