Client Experience Intern

Description

CLIENT EXPERIENCE INTERN

Seize Your Career Opportunity 

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

What a Typical Day Could Look Like

As a Client Experience Intern, you’ll gain hands-on exposure to the strategies, data, and storytelling that support Kairoi’s business development and client relationships. This internship is designed to provide meaningful experience in data analysis, research, and presentation development while supporting the Client Experience team in showcasing Kairoi’s performance, brand, and value proposition. You’ll collaborate with Client Experience Managers and cross-functional partners in a fast-paced, professional environment.

You Are the Client Experience Storyteller in Training!

• Assist in gathering and organizing internal performance data to help identify trends, successes, and opportunities across Kairoi’s portfolio
• Support the development of case studies that highlight community performance and successful outcomes
• Help prepare Request for Proposal (RFP) materials and pitch decks by organizing content, conducting research, and supporting visual storytelling
• Ensure client-facing materials align with Kairoi’s brand voice and presentation standards
• Conduct market and competitor research within the multifamily industry to support client experience initiatives
• Assist with mapping client touchpoints to help identify opportunities to enhance the overall client experience

You Are the Analytical & Organizational Pro!

• Learn how to analyze performance metrics and track data over time
• Support project coordination by managing tasks, timelines, and deliverables using tools like Asana
• Partner with team members across departments to gather insights and support collaborative projects
• Build foundational skills in data organization, research, and professional communication

Kairoi Internship Program Highlights!

• Mentorship from Industry Professionals – Learn directly from experienced Client Experience leaders
• Hands-On Experience – Contribute to real projects that support business development and client retention
• Professional Skill Development – Strengthen analytical, organizational, presentation, and communication skills
• Networking Opportunities – Collaborate with professionals across marketing, operations, and leadership teams
• Real-World Impact – Your work will directly support Kairoi’s growth and client relationships
• Return for More! – High-performing interns may be considered for future internship or full-time opportunities
   

Requirements

Key Skills and Abilities Needed to Succeed in This Role:

• Currently pursuing a Bachelor’s degree in Marketing, Business, Data Analytics, Communications, Finance, Real Estate Finance, or related.
• Strong interest in analytics, storytelling, branding, or client experience
• Proficiency with Microsoft Excel and PowerPoint (experience with pivot tables a plus, but not required)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Must be eligible to work in the U.S. without company sponsorship now or in the future
• Able and willing to work the required schedule for the duration of the internship
• Must have a valid driver’s license with no major infractions in the past 12 months

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience and encourage you to let us know if you need accommodations throughout the interview process. Employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as possession of a valid driver’s license with no major infractions in the past 12 months. The multifamily industry is ever-changing, and additional duties may be assigned as needed.