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INTERNSHIP DETAILS

IT Intern - Knowledge Management

CompanyAscension

LocationUnited States

Work ModeRemote

PostedFebruary 7, 2026

Internship Information

Core Responsibilities

As a Knowledge Management Intern, you will support initiatives focused on improving knowledge quality and self-service capabilities. Your work will involve reviewing knowledge articles, assisting in self-service enablement, and contributing to continuous improvement efforts.

Internship Type

full time

Salary Range

$17 - $24

Company Size

647

Visa Sponsorship

Language

English

Working Hours

40 hours

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About The Company

Ascension (www.ascension.org) is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 156,000 associates and 34,000 aligned providers. The national health system operates more than 2,600 sites of care – including 151 hospitals and more than 50 senior living facilities – in 21 states and the District of Columbia, while providing a variety of services including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension’s own group purchasing organization.

About the Role

<h3>Details </h3><ul><li>Department: Technology Governance & Enablement </li><li>Schedule: Summer 2026 (May-August), Full time</li><li>Location: Remote - Ascension Technologies </li><li>Salary: $17.37 - $23.50</li></ul><h3>Benefits </h3><ul style="margin-top: 0; margin-bottom: 0;"><li style="font-size: 10pt; font-family: Arial,sans-serif; color: #151920; font-weight: 400;" aria-level="1">Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options</li><li style="font-size: 10pt; font-family: Arial,sans-serif; color: #151920; font-weight: 400;" aria-level="1">Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance </li><li style="font-size: 10pt; font-family: Arial,sans-serif; color: #151920; font-weight: 400;" aria-level="1">Time to recharge: pro-rated paid time off (PTO) and holidays</li><li style="font-size: 10pt; font-family: Arial,sans-serif; color: #151920; font-weight: 400;" aria-level="1">Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning</li><li style="font-size: 10pt; font-family: Arial,sans-serif; color: #151920; font-weight: 400;" aria-level="1">Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources</li><li style="font-size: 10pt; font-family: Arial,sans-serif; color: #151920; font-weight: 400;" aria-level="1">Family support: parental leave, adoption assistance and family benefits</li><li style="font-size: 10pt; font-family: Arial,sans-serif; color: #151920; font-weight: 400;" aria-level="1">Other benefits: optional legal and pet insurance, transportation savings and more</li></ul>Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.<h3>Responsibilities </h3><h3 style="margin-top: 14pt; margin-bottom: 4pt;">Internship Summary</h3><ul style="margin-top: 0; margin-bottom: 0;"><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">The Internship Program with Ascension is designed to provide hands-on, real-world experience within a large healthcare IT environment. Interns gain meaningful exposure to enterprise processes while contributing to initiatives that improve the digital experience for associates and the services delivered to those we serve.</li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Ascension’s objective is to foster a working and learning environment where interns can build practical skills, apply academic learning, and develop competencies that prepare them for future professional roles and potential careers with Ascension.</li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">As a Knowledge Management Intern, you will be embedded within the Knowledge Management Process Team, supporting two strategic initiatives: Knowledge Quality Improvement and the Level 0 (Tier 0) Self-Service Strategy. Your work will directly contribute to improving the accuracy, consistency, and usability of knowledge content that powers AI-driven search, portals, and self-service experiences in ServiceNow.</li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">This role provides exposure to how high-quality knowledge enables self-service, reduces support demand, and improves overall service performance across the organization.</li></ul>As a Knowledge Management Intern, you will participate in initiatives focused on improving knowledge quality and strengthening self-service support capabilities. Knowledge Quality Improvement<ul style="margin-top: 0; margin-bottom: 0;"><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Review and assess knowledge articles for accuracy, clarity, structure, and readability </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Apply standardized templates, style guidelines, and metadata to ensure consistency across knowledge domains </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Identify outdated, duplicate, or low-quality content and document recommendations for remediation or retirement </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Support Quality Review Audits (QRA) by evaluating articles against defined quality standards and tracking improvement actions</li></ul> Level 0 (Tier 0) Self-Service Enablement<ul><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Assist in identifying high-volume or common support inquiries that should be addressed through self-service knowledge </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Validate that knowledge articles enable true issue resolution without requiring ticket submission </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Improve article titles, summaries, and keywords to enhance AI-powered search relevance and findability </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Test self-service content from an end-user perspective to identify friction points in portals and navigation paths</li></ul> Metrics, Insights & Continuous Improvement<ul><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Review article usage data, feedback, and search behavior to identify trends and improvement opportunities </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Help document before-and-after quality improvements and their impact on self-service effectiveness </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Contribute to reports or summaries supporting knowledge quality and Level 0 performance discussions</li></ul>Collaboration & Enablement<ul><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Partner with knowledge owners and subject matter experts to clarify content and capture undocumented knowledge </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Assist in documenting knowledge standards, contributor guidance, and governance expectations </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Support preparation of reference materials or job aids related to knowledge quality and self-service adoption </li></ul>Essential Functions<ul><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Requirements Understanding: Collaborate with team members and stakeholders to understand knowledge standards, quality expectations, and self-service goals </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Content Analysis: Evaluate knowledge articles and supporting data to identify gaps, risks, and improvement opportunities </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Solution Support: Assist in implementing improvements aligned to knowledge quality frameworks and Level 0 strategy </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Process Support: Participate in continuous improvement cycles, audits, and feedback loops to strengthen the knowledge lifecycle </li></ul><h3>Requirements </h3>Education:<ul><li>High school diploma equivalency OR Enrolled in accredited program specific to discipline required.</li></ul><h3>Additional Preferences </h3>Preferred EducationCurrently enrolled in a Bachelor’s degree program in one of the following or a related field:<ul><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Information Systems </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Business </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Healthcare Informatics </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Technical Communication or Linguistics </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Computer Science </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Data, Technology, or Operations-related disciplines </li></ul>Preferred Competencies<ul><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Content & Analytical Skills: Strong attention to detail, ability to evaluate written content for clarity, accuracy, and usability </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Systems Exposure: Familiarity with knowledge bases, portals, or ticketing systems (e.g., ServiceNow) preferred </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Data Comfort: Ability to work with basic metrics, spreadsheets, or dashboards to interpret trends and findings </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Communication: Clear written and verbal communication skills; ability to document findings and summarize insights </li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Work Style: Self-motivated learner who can work independently, follow standards, and take initiative to improve processes</li><li style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; font-weight: 400;" aria-level="1">Problem-Solving: Interest in improving user experience, operational efficiency, and self-service effectiveness</li></ul>#LI-Remote <h3>Why Join Our Team </h3>Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.<h3>Equal Employment Opportunity Employer </h3>Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="noopener"> EEO Know Your Rights (English) </a> poster or <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf" target="_blank" rel="noopener"> EEO Know Your Rights (Spanish) </a> poster. Fraud prevention noticeProspective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statementEmployer participates in the Electronic Employment Verification Program. Please click <a href="https://www.e-verify.gov/about-e-verify" target="_blank" rel="noopener">here</a> for more information.

Key Skills

Content AnalysisCommunicationProblem-SolvingData ComfortSelf-Motivated LearnerAttention To DetailCollaborationKnowledge ManagementQuality ImprovementUser ExperienceOperational EfficiencyMetricsInsightsContinuous ImprovementDocumentationGovernance