Intern, Customer Renewal (all genders)

<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.</p><p>We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?</p><h5>Responsibilities</h5><ul><li><p>Assist the Retention team in managing the customer renewal process to enhance customer satisfaction and retention rates.</p></li><li><p>Collaborate with account managers to gather and analyze customer feedback, identifying trends and insights that inform retention strategies.</p></li><li><p>Support the preparation of reports and dashboards to communicate key performance indicators (KPIs) related to renewal rates and customer satisfaction to stakeholders.</p></li><li><p>Help develop and implement communication strategies to effectively engage customers throughout the renewal process.</p></li><li><p>Contribute ideas and insights during team meetings to enhance customer retention initiatives and promote long-term loyalty.</p></li><li><p>Assist in maintaining accurate records of customer interactions and renewal documentation.</p></li></ul><h5>Requirements</h5><ul><li><p><span>Enrolled student at a university or college in Business Administration, Marketing, Customer</span></p></li><li><p><span>Relationship Management, or a related field.</span></p></li><li><p><span>Fluency in English is mandatory; additional languages are a plus.</span></p></li><li><p><span>Strong interpersonal and communication skills, with the ability to build rapport with customers.</span></p></li><li><p><span>Excellent organizational skills and attention to detail to manage multiple priorities effectively.</span></p></li><li><p><span>Ability to analyze data and generate actionable insights for customer retention.</span></p></li><li><p><span>Proficiency in Microsoft Office Suite (especially Excel) is a plus.</span></p></li><li><p><span>Motivated to learn and grow in a fast-paced environment.</span></p></li></ul><h5><strong>What we offer</strong></h5><ul><li><p>Contract location would be <strong>Goeppingen, Germany.</strong></p></li></ul><p>• Make an impact! Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our business!</p><p>• Our Working Students in Germany receive a monthly salary of €1,566 for a 20-hour/week contract, €1,253 for a 16-hour/week contract, and €1,400 for an internship position.</p><p>• Do you need to gain your first work experience as a part of a mandatory internship? Maybe you are looking for some exciting and time flexible tasks along to your studies? Join us in a role that suits you! We also offer Bachelor and Master Thesis options.</p><p>• Fixed Student Contract with above average salary and trust based working hours</p><p>• Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas</p><p>• Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7</p><p>• We truly live and celebrate our cultural diversity! Our colleagues come from more than 80 countries and speak more than 40 languages</p><p>• We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings</p><p>• No matter if you are using private or public transportation means, we offer travel subsidy to all our students</p><p>• Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you!</p><p>• Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job</p><p>TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.</p>