Customer Operations Intern

<h2>Job details</h2><ul><li><p>Intern contract</p></li><li><p>Full-time (6 months)</p></li><li><p>Start date: as soon as possible<br><br><strong>Our mission</strong></p></li></ul><p>We give companies of all sizes - as well as individuals-access to the best cash investment products, typically reserved for large corporations and institutional investors.</p><p>Our products are available through a web interface, via API, or through a growing network of distribution partners.</p><p>Unlike banks, which tend to offer rigid investment products with complex contractual terms, our offering is simple, transparent, and highly flexible.</p><h2>About Spiko</h2><p>Founded in mid-2023 by <a target="_blank" href="https://www.linkedin.com/in/antoine-michon/">Antoine</a> and <a target="_blank" href="https://www.linkedin.com/in/paul-adrien-hyppolite-71217ab4/">Paul-Adrien</a>, Spiko is a fast-growing fintech now helping more than 2,000 companies put several hundred million euros in idle cash to work.</p><h2>Our culture</h2><p>We foster a <strong>culture of excellence</strong> rooted in <strong>transparency</strong>, <strong>humility</strong>, and <strong>performance</strong>.</p><p>This mindset shapes how we make decisions, how we share information internally, and how we design and sell our products.</p><h3><strong>Customer Onboarding &amp; Compliance</strong></h3><ul><li><p>Manage investor onboarding end-to-end (individuals and companies) for Spiko Finance and distribution partners.</p></li><li><p>Perform and document KYC/AML checks for individuals and legal entities, in line with our internal procedures and applicable regulations.</p></li><li><p>Review and validate customer documentation (ID documents, proof of address, corporate documents, UBO information, bank account details).</p></li><li><p>Conduct first-pass risk analysis of customer files (structure, consistency, red flags) and escalate edge cases to the team.</p></li><li><p>Keep case tracking accurate and up to date in internal tools, ensuring a smooth and timely onboarding experience.</p></li></ul><h3><strong>Customer Support &amp; Customer Experience</strong></h3><ul><li><p>Manage the support queue (email, support tool, in-app): categorize tickets, collect required details, and deliver timely resolutions.</p></li><li><p>Convert customer incidents into engineering-ready bug reports: reproduce issues, document steps and evidence, escalate to Product or Engineering, and follow through until resolution.</p></li><li><p>Create and continuously improve support resources (FAQ, help center articles, internal playbooks, and high-quality canned responses).</p></li><li><p>Identify recurring questions and pain points, and turn them into actionable insights for Product and Ops.</p></li></ul><h3><strong>Operations &amp; Continuous Improvement</strong></h3><ul><li><p>Support day-to-day fund operations (subscriptions, redemptions, basic controls, reconciliations, and flow monitoring).</p></li><li><p>Document processes and contribute to operational playbooks to make execution consistent and scalable.</p></li><li><p>Spot friction in workflows and propose pragmatic improvements to internal tools and processes.</p></li><li><p>Work cross-functionally with Product, Tech, and Ops to understand end-to-end flows and help ship improvements.</p></li></ul><h2><strong>Profile we're looking for</strong></h2><ul><li><p>Currently enrolled in a business school, university, or equivalent program (management, finance, law, etc.).</p></li><li><p>Strong interest in fintech and investment products, with a genuine appetite for compliance and regulatory topics.</p></li><li><p><strong>Skills</strong>: you’re structured, detail-oriented, and comfortable managing workflows involving client onboarding, document reviews, or support requests across multiple channels</p></li><li><p><strong>Mindset</strong>: you’re highly ambitious and eager to be one of the first members of a team striving for excellence</p></li><li><p><strong>Autonomy</strong>: you’re proactive, reliable, and able to take ownership of tasks while seeking feedback to improve quickly</p></li><li><p><strong>Excellent communication skills</strong>: you’re fluent in French (native level) with excellent written skills, and professionally proficient in English</p></li></ul><h2><strong>What you'll learn at Spiko</strong></h2><ul><li><p>Hands-on KYC/AML and compliance fundamentals in a regulated environment.</p></li><li><p>How fund operations work day to day, from onboarding to ongoing processes.</p></li><li><p>Best practices for customer support in a B2C and B2B fintech.</p></li><li><p>How product, tech, and ops teams collaborate to deliver a great customer experience.</p></li><li><p>How to structure, document, and improve processes in a fast-growing startup.</p></li></ul><h2>What we offer</h2><ul><li><p>📍 <strong>Office</strong>: in the heart of Paris, 2th arrondissement (Quatre-Septembre metro)</p></li><li><p>🏡&nbsp;<strong>Remote work</strong>: up to 2 days per week and/or one full remote week per month</p></li><li><p>💻&nbsp;<strong>Best-in-class set-up</strong>: latest-generation MacBook</p></li><li><p>🚉&nbsp;<strong>Transport</strong>: either 50% reimbursement on your Navigo or a sustainable mobility allowance</p></li></ul><h2>Hiring process</h2><ul><li><p><strong>30-minute interview</strong> via video call with Eva, Customer Success &amp; Compliance</p></li><li><p><strong>Take-home case study</strong> to prepare and present over video call</p></li><li><p><strong>Final interview</strong> in person with the founders and key team members. This is about making sure your profile and aspirations align with our culture, mission, and goals</p></li><li><p><strong>Offer!</strong></p></li></ul><h2></h2>