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INTERNSHIP DETAILS

GEX Coordinator Intern - Melia Durres

CompanyMelia Hotels International

LocationNot specified

Work ModeOn Site

PostedFebruary 10, 2026

Internship Information

Core Responsibilities

As a Guest Experience Coordinator Intern, you will support the GEX team in delivering personalized experiences and handling guest requests. Your role will involve coordinating with various departments to ensure high standards of service and guest satisfaction.

Internship Type

full time

Company Size

17538

Visa Sponsorship

Language

English

Working Hours

40 hours

Apply Now →

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the company's application page

About The Company

Welcome to Meliá Hotels International! From Mallorca to the world, our story is an exciting journey that began more than six decades ago and has led us to become one of the largest hotel chains on the planet and the most sustainable in Europe (S&P Global). With more than 400 hotels across the world, our passion for hospitality drives us to deliver unique and memorable experiences through our nine brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Sol by Meliá and Affiliated by Meliá. If you are looking for a place where your talent can shine and contribute to a more sustainable future, Meliá Hotels International is your destination. We are a family of more than 45,000 people, where every one of us is a VIP (Very Inspiring People) and we are proud to be a Top Employer in multiple countries. Being part of Meliá is to undertake a journey without borders, because the possibilities for development and learning are endless. Here, we enjoy a passionate and familiar environment, full of opportunities where inspiration will always be with you. Join us and feel like a true VIP!

About the Role

Are you a student or have you just graduated?

Join our talent community and grow your career with opportunities designed for people eager to develop, like you.

Discover some of the benefits we offer you:

Learning & Internship Pathways: You’ll have a clear plan from day one, with welcome sessions, ongoing follow-up, and feedback to help you acquire new skills and prepare for your professional future.

IDEAL Talent: We identify and develop the top-performing interns to offer them the best career paths within the company. You’ll also have access to new opportunities at Meliá, such as our Graduate Programs designed to shape the future leaders of the company.

Global and Diverse Environment: Enjoy a multicultural atmosphere where every day is a chance to learn, share, and face new challenges.

About Meliá Durres

Meliá Durres is a premium beachfront resort on the Adriatic coast, renowned for its exceptional service, modern facilities, and Mediterranean charm. As part of Meliá Hotels International, we are committed to creating unforgettable experiences through hospitality excellence and personalized service.

Job Mission

As a Guest Experience (GEX) Coordinator Intern, you will be at the heart of our guest journey, ensuring every interaction reflects our brand’s commitment to excellence. Your mission is to support the GEX team in delivering personalized experiences, handling guest requests, and maintaining high standards of service that enhance satisfaction and loyalty.

What You Will Do

Assist in Guest Relations
Welcome guests, provide information about hotel services, and ensure their needs are met promptly and professionally.
Support Personalized Experiences
Help coordinate special requests, celebrations, and tailor-made services that create memorable stays.
Manage Guest Feedback
Collect and analyze guest feedback, assist in resolving issues, and contribute to continuous improvement initiatives.
Coordinate with Departments
Work closely with Front Office, Housekeeping, and F&B teams to ensure seamless service delivery.
Maintain Brand Standards
Ensure all guest interactions reflect Meliá’s values of warmth, professionalism, and attention to detail.
Learn and Grow
Gain hands-on experience in guest experience management and understand the dynamics of luxury hospitality operations.

What We Are Looking For

Education: Currently enrolled in Hospitality, Tourism, or related studies.
Passion for Service: Genuine interest in creating exceptional guest experiences.
Communication Skills: Strong interpersonal and language skills (English required; additional languages are a plus).
Problem-Solving: Ability to handle guest concerns with empathy and efficiency.
Team Player: Collaborative mindset and adaptability in a fast-paced environment.
Professional Attitude: Positive, proactive, and detail-oriented approach to work.

Why This Internship Matters

This internship offers a unique opportunity to develop skills in guest experience management, a critical area in luxury hospitality. You will learn how to anticipate guest needs, deliver personalized services, and contribute to the hotel’s reputation for excellence. Your role will directly impact guest satisfaction and loyalty.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “Very Inspiring People“, follow us on:

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

Key Skills

HospitalityGuest RelationsCommunication SkillsProblem-SolvingTeam PlayerProfessional Attitude