INTERNSHIP DETAILS

Customer Support Specialist- Internship

CompanyProziod Analytics
LocationIndia
Work ModeOn Site
PostedSeptember 17, 2025
Internship Information
Core Responsibilities
The specialist will be responsible for responding to customer technical queries via phone, email, or chat, identifying customer needs, and guiding users through product features. Key duties also involve analyzing and reporting product malfunctions and updating internal databases with technical issue information.
Internship Type
full time
Salary Range
₹10,000 - ₹15,000
Company Size
101
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Proziod Analytics is an experienced team of programmers, analysts, and IT experts. We provide a variety of outsourcing IT services, as well as back-office support so that you can focus on what matters most. We will help you streamline your operations, save money, and provide the support that your business needs. We can provide you with a complete package that includes everything your team needs to get started.
About the Role

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.


Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.


To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.


Responsibilities


  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives


Requirements


  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma


Salary: 10000 - 15000 INR Per month
Key Skills
Customer SupportCommunicationProblem-SolvingHelp Desk SoftwareCRM SystemsTechnical IssuesCustomer QueriesProduct MalfunctionsSocial Media MonitoringFeedback GatheringTraining
Categories
Customer Service & SupportTechnology