INTERNSHIP DETAILS

Stage - Front Office

CompanyAccorHotel
LocationBrussels
Work ModeOn Site
PostedFebruary 17, 2026
Internship Information
Core Responsibilities
The primary responsibility involves being the first point of contact for guests, ensuring they feel welcomed and their stay is special, while managing guest arrivals and departures and ensuring accurate billing. This role also includes handling guest requests, providing local recommendations, and assisting the Front Office Manager with administrative duties like managing overbooking levels.
Internship Type
temps complet
Company Size
97785
Visa Sponsorship
No
Language
French (with English content provided in the description)
Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page

About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Description de l'entreprise

The Hoxton, Brussels is our first hotel in Belgium, occupying a brutalist-style tower building and the former European headquarters of IBM. It features 198 rooms of various sizes, a lofty double-height lobby, a bar, a coffee bar, a Peruvian-inspired restaurant - Cantina Valentina, a rooftop bar – TOPE - that offers stunning views across the city, and The Apartment, our unique meetings & events concept.

Description du poste

What you'll do...

  • You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way
  • Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
  • Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels
  • Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to
  • You’re our gatekeeper for the hotel. You know who’s who and what’s what.
  • And yes, there’s a little admin... Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that!

Qualifications

What we're looking for...

  • Individuals. You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get things done
  • You’re up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way
  • You are looking for an internship of at least 3 months 

Informations complémentaires

What’s in it for you…

  • Duration: minimun 4 months
  • 550€/month (except for Belgian interns)
  • Reimbursement of transport cost 80%
  • Food on us during your shift
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us
  • Excellent discounts across the global Ennismore family for you and your nearest and dearest 
  • Catégorie: Hébergement
  • Type d'emploi: Stage
  • Type de Contrat: Temps Plein
    • Key Skills
    Guest RelationsCheck-in/Check-outBilling AccuracyOverbooking ManagementTelephone HandlingLocal RecommendationsGatekeepingAdministrative TasksHospitality PassionPositive ImpactTeamworkAdaptability
    Categories
    HospitalityCustomer Service & SupportAdministrative
    Benefits
    Transport Cost ReimbursementFood On ShiftFree Night StayMeal For TwoGlobal Discounts