INTERNSHIP DETAILS

IT Intern

CompanyUScellular, now part of T-Mobile
LocationCedar Falls
Work ModeOn Site
PostedFebruary 18, 2026
Internship Information
Core Responsibilities
The intern will be responsible for troubleshooting hardware and software issues for internal users, setting up and maintaining computer systems, and supporting network maintenance activities. They will also assist with IT inventory tracking and contribute to various IT projects like system upgrades and documentation.
Internship Type
full time
Company Size
108
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Next Generation Wireless started in 2001, with two retail locations in Cedar Falls and Cedar Rapids, Iowa. Since then, we've expanded to several locations throughout Iowa and Illinois. Our success is contributed to the hard work and the value we put into our customers and associates. Our associates’ knowledge, passion and commitment helps provide the best experience possible and creates long term customer loyalty. We pride ourselves on respecting others and offering both our customers and associates the support and service they’ve grown to expect. With a kind heart, sense of humor and great deal of respect you can accomplish anything.
About the Role

Description

Troubleshoot hardware and software issues for internal end-users, ensuring efficient and effective solutions.

· Set up, configure, and maintain computer systems, peripherals, and mobile devices.

· Support network maintenance, monitor network performance, and address connectivity issues.

· Help maintain IT inventory by tracking equipment and supplies.

· Contribute to IT projects, including system upgrades, installations, and documentation.

· Provide technical assistance and guidance to employees in-person and remotely.

· Complete additional tasks assigned to support the IT team.

Requirements

Currently enrolled in an Information Technology, Computer Science, or related degree program.

· Basic understanding of operating systems and software applications.

· Familiarity with networking concepts and troubleshooting.

· Strong problem-solving skills with high attention to detail.

· Excellent communication skills and ability to work well in a team.

· Ability to manage multiple tasks and meet deadlines.

· Prior experience in IT support (academic or professional) is a plus but not required.

Key Skills
Hardware TroubleshootingSoftware TroubleshootingSystem ConfigurationNetwork MaintenanceIT Inventory ManagementTechnical AssistanceProblem SolvingAttention To DetailCommunication SkillsTeamwork
Categories
TechnologyCustomer Service & SupportAdministrative