Case Services Intern

Description

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home. We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work. 

Why Work at Accra?

Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:

• Work/Life Balance: Schedules designed to help you thrive.
• Paid Holidays and Sick and Safe Time.
• Mental Health Support: Free wellbeing programs.
• Smart Financial Options: HSA & FSA plans to help you plan ahead.
• Secure Your Future: 401(k) retirement plan to invest in tomorrow.
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
• Professional Development: Training and growth opportunities to advance your career.

About This Role:

This internship offers hands-on experience in human resources and/or human services. You will gain practical, resume-worthy experience by working with experienced professionals and contributing to real projects. The Case Services Intern will:

• Assist with team work through processing cases as assigned, addressing client ineligibility for services, providing guidance to address eligibility matter. 
• Support team members in education/reeducation to stakeholders on service program information, ensuring client and employee understanding of company policies related to service delivery.
• Customer/Stakeholder Support: Initiate outreach to clients and employees to deliver policy information and draft professional written communications to stakeholders.
• Participate in meetings and share ideas.
• Complete assignments under supervisor guidance.
• Develop core skills relevant to the role (e.g., communication, analysis, stakeholder engagement).
• Build proficiency in team tools and workflows (e.g., Outlook, Teams, AccraFinity, Paylocity, domain-specific apps).
• Complete a capstone deliverable aligned to academic goals and team priorities.

Requirements

• Currently enrolled in human resources, human services, or other related field.
• Strong interest in working with clients regarding eligibility for services and ensuring compliance with program regulations regarding appropriate use of program services.
• Good time management; critical thinking; self-starter.
• Strong communication and organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft suite programs and adaptability to learning new software programs.