Intro to Hospitality Internship

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

Hospitality Introduction Internship – Summer 2026

This program is an introduction to Kalahari’s unique brand and culture. You will learn and work in a fast-paced environment, while making a daily difference in one of our departments. Most of your time will be spent engaging with guests and performing the job functions of a line-level hospitality associate.  

There are a select number of spots available in this program at our Pocono Manor, Pennsylvania location.

This is a working internship, open to students ranging from juniors and seniors in high school to incoming freshmen, sophomores and juniors in college. Geared toward those ready to dip their toes into the hospitality pool, this is an excellent introduction to the industry.   

$16.25/hr

Below are the different departments that offer the Hospitality Introduction program:   

ROOMS - FRONT OF HOUSE and BACK OF HOUSE   

Successful hospitality leaders know that an understanding of the rooms division is needed. There are two Hospitality Introduction opportunities within our Rooms internship:   

1. As our first point of contact, the front office team sets the tone for a guest’s stay. Applicants should have at least a year of previous customer service skills. Positions can include the Front Desk, Concierge, PBX (Operator), Valet, Shuttle, or Bell Staff.  

1. Kalahari guests are accustomed to experiencing a high level of guest service and cleanliness during their stay. Participants will be able to ensure that guests receive that level of service upon arrival and throughout their stay. Interns may experience different opportunities in Housekeeping, Common Area, or Laundry.  

WATERPARK/EMS  

A Waterpark intern role is generally reserved for majors such as Park & Recreation or Sports & Event Management but is open to anyone. Associates in this department must complete a Star Guard lifeguard certification program. A Waterpark Intern could be involved as a Lifeguard, Waterpark Maintenance or Park Keeper.

In the EMS role, you’ll gain real-world experience alongside our professional EMS team, assisting with guest safety, responding to medical calls, and learning the daily operations of resort emergency services.

FOOD & BEVERAGE   

All Kalahari properties have multiple food & beverage concepts, including a coffee and scratch-pastry shop, sit-down restaurants, beverage operations, and a full-service convention center. As a Food & Beverage Intern, you will gain the unforgettable experience of being part of our front-of-the-house teams in one of these areas.  

A Sampling of Our Benefits 

Our team enjoys a comprehensive benefits package, including: 

• Career growth opportunities with promotion from within 
• 401(k) matching, paid time off, and holiday compensation 
• Health, dental, and vision coverage for full-time associates 
• Employee appreciation events, discounts, and perks at all resorts 
• Education assistance programs to help advance your career 

Be Part of Something Extraordinary 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. 

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.