INTERNSHIP DETAILS

Service Desk Intern

CompanySecurity Service Federal Credit Union
LocationSan Antonio
Work ModeOn Site
PostedFebruary 18, 2026
Internship Information
Core Responsibilities
The intern will be responsible for documenting new or updated triage information, processes, and procedures in the internal Knowledge Base, while also auditing existing articles for relevance and format consistency. This role also involves tracking content usage, identifying gaps, and recommending structural improvements.
Internship Type
part time
Company Size
1613
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Security Service Federal Credit Union is among the top credit unions in the nation with a reputation for strength, stability, and convenience. It offers the true benefits of credit union membership with financial services of the highest quality and value, and locations in Texas, Colorado, and Utah. Security Service takes pride in discovering and developing employees who have exceptional character and a passion for helping others. In return, we deliver a comprehensive benefits package that supports the financial, physical, and emotional well-being of our employees. Our internal measures of success extend to corporate responsibility, volunteerism, and participation in the communities we serve. Each year, the Security Service Volunteer Corps donate thousands of hours of service to local non-profit organizations. When you become a team member at Security Service you also join a community dedicated to giving back.
About the Role
Documents new or updates triage information, processes, and procedures in internal Knowledge Base. Audits existing KB articles for relevance and format consistency. Archiving or removing outdated or redundant materials. Collaborate with cross-functional teams as needed. Track content usage and performance. Identify gaps or duplication. Recommend improvements to structure, workflows, or strategy.
Qualifications
Pursuing a bachelor's degree in Information Technology, Computer Science, Cyber Security, or a similar degree. Familiar with Microsoft Cloud solutions. Moderate to expert level of knowledge of Visual Basics, Sharepoint, Power Apps, JSON, or basic coding.
Key Skills
Visual BasicsSharepointPower AppsJsonMicrosoft Cloud Solutions
Categories
TechnologySoftwareAdministrativeCustomer Service & Support