Data Reporting Analyst Intern

DCN is dedicated to providing innovative technology solutions to businesses through North Dakota. We've been delivering on our mission since 1996 to be the best fiber optic provider in North Dakota. 

DCN is searching for a Data Reporting Analyst intern who will transform raw data into meaningful insights and actionable reports to support decision-making and performance optimization. This role may lead to a full-time position with DCN.

Duties/Responsibilities:

• Maintains network device and services inventory in network monitoring applications. Software applications include Ciena Blue Planet Unified Assurance and Analytics (BPUAA).
• Creates monthly reports based on OAM statistics and service level agreements; estimates monthly financial credit obligations based on Y.1731 reports and service level agreements.
• Monitors designated applications and takes corrective actions to minimize downtime.
• Troubleshoots to resolve system and application-related issues; coordinates with DCN Operations staff and third-party vendors for problem resolution.
• Provides ongoing support to DCN staff, customers, and owners; answers questions and resolves issues related to external applications.
• Sets up administrative and standard user accounts within applications and verifies security levels.
• Creates reports based on statistical information gathered by various applications.
• Gathers information from external sources that may require using API’s or querying databases.
• Creates and maintains custom dashboards for customers, owners, and internal users.
• Leads and participates in efforts focused on developing and implementing processes for application and system monitoring.
• Creates and maintains alerting mechanisms for faults or alarms detected in network.
• Utilize and reviews internal ticketing system to track events affecting services.

Candidates skilled in problem solving and organizing statistical data are ideal for this role.  Strong verbal and written communication as well as attention to detail and handling multiple priorities is required. 

To be successful in this role, candidates will possess basic knowledge of MariaDB or SQL; basic knowledge and experience working with router and switch configurations; and basic knowledge of the interworking’s of SNMP.