IT Support Intern - Waterloo, Iowa

VGM Group - a 100% employee-owned, nationally recognized provider of professional business solutions and services - is seeking an IT support intern to join our Corporate IT help desk team. The VGM Corporate IT department is a dynamic team dedicated to providing innovative technical solutions to a large enterprise organization. Our corporate IT team partners with all VGM business units and subsidiaries to provide valuable technology solutions at all levels of the organization. In this internship role, you will make a direct impact on the efficiency and effectiveness of our workforce. 

Position Summary: As an IT support intern with the VGM Group Information Technology department, you will gain valuable work experience in a professional environment, leveraging your prior experience, education, and involvement.  Our interns play an essential role in the departments they are part of, working on important responsibilities, special projects, and networking with our teams. 

The IT support intern position is responsible for enabling productivity and efficiency across the organization by providing timely, first level technical support services to all VGM Group, Inc. employees.

What’s more? At VGM Group, we are 100% employee owned. Click to view more about VGM!

Reporting Accountability: Service Desk Team Lead, Service Desk Manager 

Working Location: On-Site at VGM Headquarters in Waterloo, Iowa 

Working Hours: Full-Time, 40+ hours per week, 8am-5pm CST Monday-Friday, over the summer months (May to August) 

Key Responsibilities: 

• Provide tier 1, first level technical support services to all VGM Group employees. 
• Interact with hardware and software on an ongoing basis problem resolution.
• Author appropriate documentation and procedures relating to equipment operations, software changes, maintenance and problems encountered, with periodic review to ensure they are current.
• Assist with system backup administration.
• Assist with major system upgrades as needed.
• Evaluate current methods of software and hardware use, recommend improvements and efficiencies.
• Undertake other projects and duties as assigned.

Goals of the Internship: 

• Learn some of the many facets of Information Services and Technology
• Hands on learning experience in the technology arena

Key Qualifications: 

Education and experience:

• Be educated in an IT Support or Networking field of study, or related IT or Computer Science program
• Have the ability to assess needs and/or problems of users to correct or recommend viable solutions, using knowledge of systems and equipment

Skills and competencies:

• Have effective interpersonal skills to communicate with organization staff and department managers to accomplish goals for productivity and organization wide quality of service
• Have the ability to work independently with little supervision

Physical requirements:  

• Operation of office equipment and using technology efficiently such as computers, phones, misc. office equipment        
• Visual abilities to include reading, distance vision and peripheral vision  
• Moving throughout the VGM facilities when needed.

Learn more about VGM Group, Inc.: 

Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit www.vgmgroup.com. 

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

 VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.