INTERNSHIP DETAILS

SENA Apprentice

CompanyIDEMIA
LocationPerímetro Urbano Santiago de Cali
Work ModeOn Site
PostedFebruary 21, 2026
Internship Information
Core Responsibilities
This role is responsible for resolving and documenting Level 1 and sometimes Level 2 IT issues for users and productive operations via tickets, ensuring adherence to service-level agreements. The apprentice will also manage communication with customers from request to resolution and assist in maintaining IT assets and infrastructure.
Internship Type
full time
Company Size
12439
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
IDEMIA Secure Transactions (IST) is a leading provider of payment, connectivity, and cybersecurity solutions, serving billions of people worldwide. With decades of expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. IST is a division of IDEMIA Group. IDEMIA Public Security, another division of IDEMIA Group, is the premium provider of convenient and trusted biometric-based solutions, transforming public and private organizations across the globe. Follow them here: https://www.linkedin.com/company/idemia-public-security/
About the Role

Purpose

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

  • Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
  • Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
  • Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
  • Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
  • Manages IT assets (computer and communications equipment, servers, and licenses)
  • Manages and coordinates access to IT tools while ensuring compliance with security standards
  • Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
  • Intern/ Apprentice

    • Profile & Other Information

    Key Skills
    Ticket ManagementLevel 1 SupportLevel 2 SupportOperating SystemsSoftware InstallationApplication MaintenanceCustomer CommunicationVendor ManagementIT Asset ManagementSecurity StandardsServer SupportVirtualizationCommunication SupportSecurity Support
    Categories
    TechnologyCustomer Service & SupportAdministrative