Invoicing Assistant

Verisure is seeking a talented, innovative, hands-on and passionate Invoicing Assistant to join our Shared Services Center Team. The role will report to the Invoicing Manager and will be based in Lisbon.  

This is an exciting new established role that will be working together with senior professionals across our European markets and interact with local operations. The successful candidate will have the opportunity to grow in their role and showcase strong leadership and teambuilding capabilities.  

This is an exciting opportunity to join a growing team in the leading provider of professionally monitored alarms for residential households and small businesses in Europe & LatAm and to get exposure to a wide variety of topics as well as team building activities.  

The company’s success depends on its people and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.  

Strategic context and value proposition  

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go-To-Market approach and replicable business model for expansion into new countries. Our strong and visionary Management Team is now supporting the business’ next phase of growth with a robust business plan for value creation.  

On the back of the extraordinary growth we have enjoyed in the past years, we aim to strengthen our Shared Services Center team and further develop the Invoicing function. This Invoicing Assistant will be a key member of the team and play a critical role to achieve this objective. 

Responsibilities will include, among others: 

• Invoicing of new contracts (40%) 

• Issuing invoices and ensuring that all are executed correctly and sent to the client 

• Contract verification/adjustments and submission into the internal software 

• Invoice confirmation and registrations of changes to the initial contract terms when applicable 

• Manage direct debit for customers 

• Invoicing of assistances  

• Identify and classify the payment of billable assistances 

• Create and send purchase notes 

• Customer cancellation procedures, including issuance of credit notes to former clients. 

• Other administrative tasks 

Reports and organization structure  

This position will report directly to the Invoicing Manager, based in Lisbon 

Candidate profile 

Experience and Qualifications 

We see this role as critical for the achievement of Verisure’s growth and organizational transformation goals while the Shared Services Center aims for centralization and automation.  

As a result, we are looking for a self-starter and high potential individual who will combine Invoicing knowledge with a proactive business mindset focused on driving value to the business.  

• Strong interest in Invoicing/Administrative function 

• Experienced professional with approx. 2-5 yrs track-record within Invoicing or Admin work in an international environment 

• Fluent in written and spoken English 

Competencies 

• Ability to work in a fast-paced international environment 

• Methodical and high attention to detail 

• Enjoy working with a variety of IT systems 

• Results-driven and orientated to giving great customer care 

• An enthusiastic and high energy individual with a strong drive to create a positive work environment 

• Humble and team-player 

Strong fit with our Company DNA  

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly. 

• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline. 

• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously. 

• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win. 

• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always. 

The Company 

We Are People Who Protect People 

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe. 

Peace of mind for families and small businesses 

We believe it is a human right to feel safe and secure. We now protect more than 3.4 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry. 

Leading across a broad footprint 

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 16 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime. 

A technology-enabled human services company 

Our 18,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement. 

30 years of experience – and many more to come 

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce. 

Our winning DNA 

Everything we do is driven by our DNA.  Our DNA has enabled us to grow at a double-digit pace for many years and is setting us up to continue this journey.  

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly. 

• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline. 

• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously. 

• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win. 

• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always. 

Location

The position will be based in Lisbon (Portugal)

This position will report directly to the Invoicing Manager, based in Lisbon

Alvará 138C - MAI