CX Rookie

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

At GoTyme Bank, customer experience isn’t guesswork — it’s built on insight.

Our CX & Insights Rookie Program gives you hands-on exposure to real research that shapes products, services, and decisions across the bank. Whether you're strong with numbers or passionate about human behavior, you can choose the track that best fits your strengths.

Choose Your Track Upon Application

QUANTITATIVE RESEARCH ROOKIE

For those who love numbers, patterns, and data storytelling.

You’ll support customer and product studies end-to-end — from survey design to analysis and visualization.

What You’ll Work On

• Assist in designing and deploying surveys (e.g., NPS, U&A, product testing)
• Help translate research objectives into structured questionnaires
• Support survey setup and QA (SurveyMonkey, Maze, Qualtrics, etc.)
• Clean, tabulate, and analyze data (descriptives, cross-tabs, trends)
• Create charts, dashboards, and insight slides using Excel, Google Sheets, or Power BI
• Synthesize findings into concise, stakeholder-ready reports

Who We’re Looking For

• Statistics, Data Science, Economics, Math, Psychology, Communication Research, or related quantitative fields
• Strong analytical and numerical skills
• Proficiency in Excel/Google Sheets (Power BI is a plus)
• Basic understanding of survey design and research fundamentals
  

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QUALITATIVE RESEARCH ROOKIE

For those curious about people, behavior, and human-centered design.

You’ll help uncover deep human insights through interviews, immersions, and thematic analysis.

What You’ll Work On

• Assist in planning and documenting interviews, FGDs, and customer immersions
  
• Support development of discussion guides
  
• Help with transcription, coding, and thematic analysis
  
• Create persona snapshots, journey maps, and visual insight summaries
  
• Build storytelling visuals (affinity maps, quote clusters, experience flows)
  
• Support insight deck preparation and synthesis sessions

Who We’re Looking For

• Psychology, Anthropology, Communication Research, or related fields
• Exposure to qualitative methods (interviews, FGDs, observation)
• Familiarity with coding and thematic analysis (academic experience is fine)
• Comfortable with Canva, PowerPoint, Miro, FigJam, or similar tools
• Strong listening, writing, and synthesis skills

What Makes This Program Different

• Real research projects impacting live business decisions
• Exposure to cross-functional stakeholders
• Hybrid setup
• Structured learning experience
• Opportunity to sharpen both analytical and storytelling skills

If you’re ready to turn data into insight — or insight into strategy — we’d love to meet you.

Indicate your preferred track (Quantitative or Qualitative Research) in your application.