Process Improvement Analyst Co-op

PROCESS IMPROVEMENT ANALYST (CO-OP)

About telMAX Inc.:

Based in York Region, telMAX is a private equity‑backed all‑fibre digital infrastructure platform that provides a 21st‑century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry‑leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all‑fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

Reporting to the Operations team, the Process Improvement Analyst will support the documentation, organization, and improvement of business and field processes across the organization. In this role, you will work closely with cross‑functional teams to capture how work is performed today and convert it into clear process maps, Standard Operating Procedures, and operational documentation that improve consistency, visibility, and efficiency.

This is a hands‑on, learning‑focused opportunity that provides exposure to day‑to‑day operations while developing practical skills in process improvement, documentation, and cross‑functional coordination.

Responsibilities & Key Duties:

What You Bring:

• Strong organizational skills with the ability to bring structure to unorganized information
• High attention to detail and accuracy with documents and data
• Ability to translate conversations and working sessions into clear written documentation
• Strong written and verbal communication skills
• Ability to manage multiple priorities and work independently
• Interest in operations, process improvement, and organizational effectiveness

Experience:

• Previous co‑op, internship, or office experience is an asset
• Exposure to process documentation, workflow mapping, or operational coordination is an asset
• Basic understanding of contracts, procurement, or administrative operations is an asset

Education:

• Must be currently enrolled in an official co-operative education program at a recognized Canadian post-secondary institution
• Currently enrolled in a college or university program such as Business Administration, Operations Management, Supply Chain, Industrial Engineering, Commerce, or Project Management
• Eligibility to work full-time during the co-op term as per school guidelines

ImPACT Values 

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.  

• Agility & Collaboration 

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.  

• Customer Centricity 

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are.  By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth. 

• Trust & Integrity 

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.  

Equity Statement 

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.