INTERNSHIP DETAILS

SOTG Help Desk Intern

CompanySeaboard Overseas and Trading Group
LocationMerriam
Work ModeOn Site
PostedFebruary 24, 2026
Internship Information
Core Responsibilities
The intern will assist in providing technical support to users by responding to inquiries via various channels and helping to diagnose and troubleshoot hardware, software, and network-related issues. Responsibilities also include supporting the escalation of complex problems and assisting with the setup and configuration of user accounts and software applications.
Company Size
282
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Seaboard Overseas and Trading Group, a division of the Fortune 500 Seaboard Corporation, is a global leader in agricultural commodity trading, processing, and logistics. Guided by our purpose of connecting the world through sustainable nutrition, we are committed to creating value globally through our integrated value chain. Our diverse portfolio includes wheat, corn, soybeans, vegetable oils, by-products, rice, flour, animal feed, ocean transportation, and more. With operations spanning 12 milling facilities across 9 countries and 11 trading offices in 10 countries, we produce 2 million metric tons of grain-based products annually. Our dedication to excellence ensures that we deliver superior value and sustainable nutrition to all stakeholders, enhancing the value equation of nutrition in the communities we serve. Seaboard Overseas Group is a dynamic company and we offer a broad range of international career opportunities. We recognize that diversity is the key to successful operations and seek highly motivated, energetic people to join our diverse group. We value the dedication and hard work that our employees invest to make our company successful. To show our appreciation, we offer a comprehensive compensation and benefits package that is designed to promote the health and well-being of our employees worldwide. Expatriate Benefits Include: Provided furnished housing and transportation Home Leave/ Vacation Medical, Dental and vision insurance fully paid by the company Annual performance bonus Retirement plan Emergency Evacuation/ Travel Assistance Coverage If you have an interest in an international career, please take a look at our current opportunities.
About the Role

Job Description:


We are seeking a motivated and eager-to-learn Help Desk Intern to join our team. As a Help Desk Intern, you will assist in providing technical support to our users while gaining valuable experience in IT operations. You will work closely with our Senior Technical Analyst and MSP for managed Help Desk Services and IT team to resolve technical issues and contribute to the smooth functioning of our organization.


Responsibilities:

  • Assist in responding to user inquiries and providing technical support via various channels such as tickets, phone, email, or chat.
  • Help diagnose and troubleshoot hardware, software, and network-related issues reported by users.
  • Support the escalation of complex problems to appropriate IT personnel or vendors and follow up to ensure timely resolution.
  • Maintain accurate records of help desk interactions under the guidance of senior help desk staff.
  • Assist in installing, configuring, and updating software applications and operating systems on user devices.
  • Help with the setup and configuration of user accounts, email accounts, and other access-related permissions.
  • Collaborate with other IT team members to identify recurring issues and assist in the development of knowledge base articles and self-help resources.
  • Assist with projects and complete project tasks as assigned

Skillset:

  • Basic technical knowledge and interest in troubleshooting hardware, software, and network-related issues.
  • Strong problem-solving and analytical skills to learn how to diagnose and resolve technical problems.
  • Good customer service skills with the ability to communicate technical concepts to non-technical users.
  • Familiarity with help desk software and remote support tools is a plus.
  • Knowledge of Windows operating systems and common software applications.
  • Basic understanding of network protocols, network troubleshooting, and TCP/IP concepts.
  • Interest in learning about Active Directory, user account management, and email systems.
  • Ability to work under guidance and manage multiple tasks while maintaining attention to detail.
  • Strong organizational and time management skills to prioritize tasks effectively.
  • A continuous learning mindset to adapt to evolving technologies and industry trends.
Key Skills
Technical SupportTroubleshootingHardwareSoftwareNetworkingCustomer ServiceProblem-SolvingActive DirectoryWindows Operating SystemsRemote Support ToolsTicket ManagementConfigurationAccount ManagementTime ManagementAttention To DetailOrganizational Skills
Categories
TechnologyCustomer Service & SupportAdministrative
SOTG Help Desk Intern - InternshipsHQ