IT Intern

Job Summary:

The IT Intern provides support for hardware, software, network, and peripheral issues via in-person, phone, and ticketing systems, diagnosing and resolving common problems while escalating complex issues to senior IT staff. The role assists with computer imaging, configuration, deployment, inventory tracking, user account management, onboarding/offboarding, and maintaining IT documentation and knowledge base resources. The intern supports IT asset management, ensures compliance with security standards, collaborates with IT and cross-functional teams, and participates in projects such as system upgrades, migrations, and rollouts. During this 10–12-week internship, the IT Intern will learn and develop basic IT skills while building a foundation in professional workplace practices.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities:

• Provide technical support to end users for hardware, software, network, and peripheral-related issues via in-person, phone, and ticketing systems.
• Diagnose, troubleshoot, and resolve common desktop, laptop, printer, and mobile device issues; escalate complex problems to senior IT staff as needed.
• Assist with imaging, configuration, deployment, and inventory tracking of computers and mobile devices.
• Support user account provisioning, password resets, access permissions, and onboarding/offboarding processes in accordance with IT policies.
• Assist with maintaining and updating IT documentation, knowledge base articles, and standard operating procedures.
• Support IT asset management, including tagging, tracking, and auditing hardware and software inventory.
• Maintain confidentiality and comply with company security standards and best practices.
• Support troubleshooting and repairs for desktop computers and laptops

• Collaborate effectively with IT team members and cross-functional departments to ensure smooth technology operations.
• Participate in special IT projects such as system upgrades, migrations, rollouts, and process improvements.
• Handle various on-site duties as assigned
• Maintain punctuality and adhere to attendance standards
• Follow all company policies and procedures
• Perform additional tasks as directed by management

Education/Experience:

• High School diploma or equivalent is required.
• Pursuit of a Bachelor’s degree in Information Technology, Management Information Systems, or a related field is required.
• 1-2 years of customer service experience is highly preferred.

Knowledge/Skills/Abilities:

• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Basic understanding of computer hardware and software
• Proficient in database management
• Able to perform basic troubleshooting
• Technical aptitude with a willingness to learn new technologies
• Knowledge of Android and Apple smartphones
• Familiarity with Microsoft 365 applications (Outlook, Teams, Word, Excel, SharePoint).
• Strong desire and drive to expand technical skills
• Excellent customer service abilities
• Exceptional attention to detail
• Ability to work both independently and collaboratively within a team environment
• Strong time management skills and ability to meet deadlines.

• Strong organizational skills with the ability to manage multiple tasks and priorities.

• Excellent problem-solving and analytical thinking
• Skilled in gathering and analyzing information

• Demonstrated initiative, resourcefulness, and willingness to take ownership of tasks.

Licenses/Certifications:

• Must have a valid state driver’s license, reliable transportation and satisfactory driving record.
• Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only).

Physical Demands:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting
• Standing
• Finger Dexterity
• Talking
• Hearing
• Vision
• Full mobility of wrists and fingers
• Bending
• Stooping
• Kneeling
• Reaching above head
• Walking
• Crawling
• Lifting above 50 pounds
• Carrying above 25 pounds

Work Environment:

Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment.

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Unless outlined in the remote work policy, this is an on-site position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation:

The starting pay for the IT Intern is $17 per hour.