Information Technology Intern

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure technology works so that people can focus on what matters

Our Core Values:

• Genuine and Respectful
• Pride in Everything We Do
• Excellence through Innovation
• Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.

Role Title: Information Technology Intern

Location: Silver City, Pasig, Metro Manila (Hybrid)

About the Role:

This role will support the IT team by handling entry-level NetSuite ERP tickets and assisting with day-to-day system and operational requests. The IT Intern will gain foundational knowledge in ERP systems, IT support processes, and system configuration through structured cross-training and mentorship.

Key Responsibilities:

NetSuite Ticket Support (Tier 1 / Entry-Level)

• Respond to and resolve lower-level NetSuite support tickets
• Assist with NetSuite-related warehouse and inventory system requests
• Support operational troubleshooting related to NetSuite WMS integrations
• Help ensure accurate system data between finance and warehouse functions
• Troubleshoot basic system issues and user access requests
• Assist with routine system updates and administrative tasks

Back-Office NetSuite Support

• Support finance, operations, and administrative teams with NetSuite-related requests
• Assist with data entry, configuration updates, and system workflows
• Participate in training sessions with the NetSuite Administrator
• Learn system processes across departments to improve support efficiency

Learning & Development

• Participate in structured cross-training cross training into NS Admin and other PSB systems as well such as Salesforce/Celigo
• Learn foundational ERP concepts and system architecture
• Develop understanding of SuiteScript and NetSuite platform fundamentals
• Support documentation of processes and system workflows
• Continuously build technical and problem-solving skills

Collaboration

• Assist with additional IT projects and tasks as assigned by the IT team

Qualifications:

• Educational background in Computer Science, Information Technology, or related field
• Interest in ERP systems and business technology
• Strong problem-solving and analytical skills
• Good English communication skills
• Basic technical aptitude (experience with software systems preferred)
• Ability and willingness to work on a hybrid night shift work setup in Silver City, Pasig

Success Factors:

• Timely resolution of Tier 1 NetSuite tickets
• Strong support for back-office and warehouse system users
• Reliable documentation of processes and system improvements

Keywords:

Information Technology, Computer Science, ERP, Software, Troubleshooting, System Configuration