Customer Success Intern

Description

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.

As a Customer Success Intern, you will work closely with our Customer Success team to help ensure our clients receive maximum value from our products and services. This role is ideal for someone looking to gain hands-on experience in customer relationship management, support strategies, and client engagement.

What You'll Do:

• Customer Onboarding:?Support the onboarding process for new clients, helping them to get started with our products and services.
• Data Analysis:Gather and analyze customer feedback to identify trends and areas for improvement.
• Documentation: Help in creating and maintaining customer support documentation, FAQs, and training materials.
• Customer Engagement: Assist in organizing customer engagement initiatives such as webinars, newsletters, and surveys.
• Cross-Departmental Collaboration: Work with Sales, Marketing, and Product teams to ensure customer needs are met and their feedback is incorporated

Requirements

• Must be entering your senior year in Fall 2026, pursuing a Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
• Can commit to a 10-week Summer Intern Program, May 26th- July 31st.
• Interest in working in Customer Success upon graduation
• Strong communication skills, both verbal and written, with a professional demeanor.
• Highly motivated self-starter with a passion for sales and technology.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work a hybrid schedule, requiring three in-office days per week at our Cincinnati office.
• Familiarity or willingness to learn lead prospecting tools such as Salesforce and Churn Zero

What You Can Expect:

• Hands-on experience in sales within the SaaS education technology industry.
• Mentorship from experienced Customer Success professionals and opportunities for professional growth and development.
• Exposure to cutting-edge technology solutions and innovative customer strategy.
• Potential for future career advancement opportunities within the company.
• Friendly, open, and casual work environment
• Healthy work-life balance with flexible work arrangements
• Company social events
• Philanthropic opportunities

What We Value:

• Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
• Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
• Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.

Compensation Disclaimer: The base salary range provided is a good-faith estimate at the time of posting. Actual pay may vary based on factors such as skills, qualifications, experience, and work location. Compensation will always comply with applicable state and local pay laws, including but not limited to those in California, Colorado, New York, and Washington.