IT Intern

Summary

The IT intern provides general support to Steele Solutions IT Department, in the areas of Technical and Hardware Support.

Essential Duties and Responsibilities

• Troubleshoot, assist users and provides support to employees for Hardware needs
• Troubleshoot and provides general support for Windows OS issues, Microsoft 365, password resets, etc.
• Sets up the equipment and access for new employees. Ensures that the PC or Laptop, monitors and other equipment necessary (headset, mouse, keyboards, connection cords, etc.) are ready to go. Helps new employees with password set up.
• Collaborates with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems.
• Resets computers to factory settings after employees leave the company
• Availability to travel to the different SSi locations as needed 
• Provides feedback on problematic trends and patterns in technical support to team lead and/or supervisor.
• Performs other duties and responsibilities as requested or required.

Qualifications: Education and/or Experience

• High School diploma required
• Currently pursuing a degree in Information Technology, Computer Science or related field
• Strong knowledge of Microsoft Operation System and Microsoft Office 365 solutions (Word, Excel, PowerPoint, etc.)

General Skills

• Excellent communication & organizational skills
• High attention to detail
• Self-motivated
• Time management skills: Ability to prioritize, organize, and perform multiple tasks
• Able to work well within a team, as well as work independently on projects