Junior Application Specialist Intern

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Roche Kuwait early in career Program is a 12 months rotational development program at Roche. The program is tailored for high potential individuals (Kuwaiti Nationals) at an early stage of their career, and No work experience is required. The program accelerates their professional development and enables them to be key contributors to Roche's purpose and what patients need next.

Roche Kuwait offers Junior Application Specialist Intern position for a period of 11 months and 1 month rotation with the below main responsibilities: 

Your Responsibilities

• Provides a high quality application support response which is consistent and in line with the changing requirements of the customer and the business areas.

• Delivers best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers.

• Continues development of application skills to ensure resilience in the support of all products.

• Ensures coverage across the required core and out of hours, in line with agreements with customers.

• Proposes proactively and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback.

• Performs instrument training, configuration, and instrument commissioning for new installations.

• Active member of the installations team supporting the process with setup, optimization, workflow, correlation, etc.

• Ensures that all administration is completed in a timely and accurate manner, and guarantees the activity reporting at the CRM software and appropriate escalation of product issues to management center, and ensures that all administration is completed in a timely and accurate manner.

• Performs corrective visits to sites as part of case escalation.

• You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.

• Increase Customer Satisfaction levels.

• Efficient cost management, contributing to the achievement of the profitability objectives.

• Accountable for ensuring compliance’s rules & ethic code when working with Health Care Professional to strengthen the company’s image.

Your Opportunity

• Participants build an extensive network within Roche and upskill themselves

• Best possible work environment is designed to foster participants' learning experience

• Participants will have access to senior leaders and will be assigned to a mentor to support their career journey

• Contributing to purpose driven projects and taking responsibilities from day 1

Who are you?

• You' are a Kuwaiti National. You hold a Bachelor or Master degree in Life Sciences or any related area. You are at an early stage in your career. Fresh graduates will be preferred

• Having a basic understanding of healthcare system is preferred

• You are eager to work with diverse cultures

• You are curious and have passion for learning new things, and have high degree of integrity and courage

• You have excellent communication and innovative skills

• You are proficient in English

Our mission

Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.

We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.

Program Characteristics/Scope

• A rotational talent development program

• 12 months in different disciplines

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.