Technical Implementation Intern

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver’s seat and ready to #MoveAtTheSpeedOfRight.
 
Be in the driver’s seat of your career as a Technical Implementation Intern with the industry leader- and build a career you can trust.

 As a Technical Implementation Intern, you will work closely with a specific client team, playing a critical role in becoming a subject matter expert, and collaborating closely with resources in international markets. Reporting to a Lead Technical Architect, this role requires effective communication and operational management, demanding a cross-functional partnership with internal teams, including Support, Implementation, Development, Data Sciences, and Operations.

Essential Duties & Responsibilities:

• Learn the architecture, functionality, and use cases of our Fraud, Returns, and Entity Monitoring APIs
• Shadow a Lead Technical Architect as the primary operational liaison dedicated to a key client, fostering a strong, trust-based partnership by consistently delivering high-touch service and exceeding expectations
• Aid in consulting with the assigned client to design, develop, implement, and test the Accertify solution and platform; continuously identify areas for operational improvements
• Assist client and internal teams with identifying, researching, and troubleshooting Production issues
• Support operational intelligence reporting and alerting, utilizing operational tools and languages such as Splunk, SQL, DataDog, and PowerBI
• Help communicate effectively with client and internal stakeholders, facilitating clear, detailed exchanges of operational requirements and technical specifications
• Learn of emerging fraud trends and technologies; Maintain awareness and help proactively recommend operational improvements and enhancements
• Assist in preparing operational visualizations and analyses for client presentations

Skills & Qualifications

• Pursuing an undergraduate degree in technology, business, finance, or related fields
• Above-average class performance as demonstrated by college GPA 
  • 3.0 GPA or higher is preferred.
• Outstanding communication skills, both written and verbal, including expert-level proficiency with the Microsoft Office Suite
• Solid experience coordinating operational processes and managing communication across diverse teams
• Knowledge of modern web and mobile application technologies
• Proven capability to convey complex operational and technical information clearly and effectively to both technical and non-technical stakeholders
• Familiarity with online payment processing, billing systems, and fraud detection platforms
• Solid understanding of RESTful APIs and file transmission processes (SFTP)
• Resilient, adaptable, and capable of effectively navigating fast-paced, ambiguous operational environments involving international client resources
• Collaborative mindset, solution-oriented, motivated, and results-focused

 
Preferred Qualifications:

• Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud
• Operational knowledge of payment processing and dispute management processes

 Additional Requirements:

• Location: 2 Pierce Place, Suite 900, Itasca, IL 60143
• Workplace Flexibility: On-Site (5 days in-office per week)
• Full-time, 40-hour week position
• Monday – Friday 9 am - 5 pm CST 
• Internship program runs from June 1st to July 31st (9 weeks)
• Interns are allowed three non-paid days off throughout the 9-week program; they must work with their hiring leader to coordinate these days. 
• Interns will have two non-paid holidays during the program (Juneteenth and Independence Day).
• The expected hourly rate for this position is $20 per hour
• Visa Sponsorship: Employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.