INTERNSHIP DETAILS

SOTG Help Desk Intern

CompanySeaboard Corporation
LocationMerriam
Work ModeOn Site
PostedFebruary 24, 2026
Internship Information
Core Responsibilities
The intern will assist in providing technical support to users by responding to inquiries via various channels and helping to diagnose and troubleshoot hardware, software, and network-related issues. Responsibilities also include supporting escalations, maintaining interaction records, and assisting with software/account configurations.
Company Size
2208
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30+ countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. Together, more than 5,000 employees in five states work in our farms, feed mills, and processing plant, to produce Prairie Fresh® pork, ensuring the well-being of our animals, the environment, our employees and the communities we call home.
About the Role

Job Description:


We are seeking a motivated and eager-to-learn Help Desk Intern to join our team. As a Help Desk Intern, you will assist in providing technical support to our users while gaining valuable experience in IT operations. You will work closely with our Senior Technical Analyst and MSP for managed Help Desk Services and IT team to resolve technical issues and contribute to the smooth functioning of our organization.


Responsibilities:

  • Assist in responding to user inquiries and providing technical support via various channels such as tickets, phone, email, or chat.
  • Help diagnose and troubleshoot hardware, software, and network-related issues reported by users.
  • Support the escalation of complex problems to appropriate IT personnel or vendors and follow up to ensure timely resolution.
  • Maintain accurate records of help desk interactions under the guidance of senior help desk staff.
  • Assist in installing, configuring, and updating software applications and operating systems on user devices.
  • Help with the setup and configuration of user accounts, email accounts, and other access-related permissions.
  • Collaborate with other IT team members to identify recurring issues and assist in the development of knowledge base articles and self-help resources.
  • Assist with projects and complete project tasks as assigned

Skillset:

  • Basic technical knowledge and interest in troubleshooting hardware, software, and network-related issues.
  • Strong problem-solving and analytical skills to learn how to diagnose and resolve technical problems.
  • Good customer service skills with the ability to communicate technical concepts to non-technical users.
  • Familiarity with help desk software and remote support tools is a plus.
  • Knowledge of Windows operating systems and common software applications.
  • Basic understanding of network protocols, network troubleshooting, and TCP/IP concepts.
  • Interest in learning about Active Directory, user account management, and email systems.
  • Ability to work under guidance and manage multiple tasks while maintaining attention to detail.
  • Strong organizational and time management skills to prioritize tasks effectively.
  • A continuous learning mindset to adapt to evolving technologies and industry trends.
Key Skills
Technical SupportTroubleshootingHardwareSoftwareNetworkingCustomer ServiceProblem-SolvingActive DirectoryUser Account ManagementRemote Support ToolsWindows Operating SystemsTCP/IPTime ManagementAttention To DetailKnowledge Base Development
Categories
TechnologyCustomer Service & SupportAdministrative