B2B Digital Sales Intern

Minor Hotels is at the heart of the world’s most exciting cities, nestled on the world’s most beautiful beaches, and hidden within the most remote jungle retreats. Let us show you the world, from seamless city stays to exclusive safari lodges and luxury resorts on private islands.

Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet.

Wherever your adventure takes you, we’re there. Discover the world with Minor Hotels.

The B2B Digital Sales Team is looking after several commercial systems and programmes to enhance the ongoing business activities of Minor Hotels stakeholders and ensuring requests from travel agencies, corporates, Global Sales, and hotel team members are handled in a timely manner. To serve the needs of Minor Hotels business, guests and team members, B2B Digital Sales team drives the effective use of all commercial systems related to hotel proactive/reactive and global sales functions across Minor Hotels. This includes, but is not limited to, the Micros Fidelio Sales Force Automation (SFA) System and hotel Opera’s Sales & Catering (S&C) System, RFP systems, Global Hotel Alliance (GHA)’s Sales tools, Key Account Management tool, Account Production Reporting, Group Lead Sending & Corporate Transient FIT Contracting/Bidding Coordination and Reporting via the commercial systems.

• Coordinating with hotels to actively push, follow up and ensure timely business case and Request for Proposal (RFP) submissions in Lanyon.
• Assisting B2B Digital Sales Operations Manager to answer hotel inquiries related to Global Sales operations, provide possible solutions and resolve issues.
• Assisting B2B Digital Sales Operations Manager to proceed Global Distribution System (GDS) rate loading for consortia and corporate hotel programs and ensure business visibility, credibility and continuity on GDS.
• Assisting B2B Digital Sales Operations Manager to produce reports and refine B2B Digital Sales database and analytics to support Global and local sales operations as well as management’s strategy development.
• Managing access of sales team member to commercial systems (e.g. create, update, retrieve and disable user login)
• Creating, updating and modifying B2B profiles in Opera and other platforms to maintain the most up-to-date B2B partner information and production accuracy in Property Management System.
• Continually monitoring and reviewing Duplicate and Suspended profiles for Travel Agent and Company Profiles to maintain the B2B profile database unity and cleanliness in Opera system.
• Providing support to B2B Digital Sales team in relevant team projects (e.g. project researching, cross-department coordination, report generation, data collection etc.)
• Administration of hotels and users on B2B Digital Sales platforms.

• A minimum of 5 months internship is required and can last up to 6 months
• Internship commencement date as soon as possible is preferred
• A graduate with bachelor’s degree in any related field
• Good command of spoken and written English
• Proficiency in using Microsoft Office software (Word, Excel & PowerPoint)
• Comfortable with proactively learning new technologies and systems
• Being a self-motivated, keen-to learn and open-minded team player with good business sense
• Good concentration, communication, time-management skills with attention to detail
• Be able to work under pressure and enjoy working in a diverse culture environment
• Proficiency in data analytics
• Digitally savvy
• Experience in hospitality industry is a plus

Opportunities and Benefits

• Knowledge and experience in the hospitality industry, hotel operations and B2B digital sales
• Technical skills in commercial systems
• International working environment
• Cross-department and business unit learning and trainings
• Company activities