Intern BORA Project Process Management

Employment Type: Internship
Contract Duration: 6 months extendable to 11 months

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

IATA is the trade association for the world’s airlines, representing over 320 airlines across 120 countries. Our members comprise 83% of total air traffic. IATA’s mission is to represent, lead, and serve the airline industry. IATA operates over 50 offices and 7 regional offices across the world.

We are embarking on a continuous improvement and digital transformation journey. The BORA (meaning “better” in Swahili) program aims at delivering a new ERP solution for IATA that will enable Corporate Services to deliver on their fiduciary responsibilities as well as deliver more value to the business.

This position will support the BORA Transformation Project team.

What your day would be like

Support the mapping of current‑state and future‑state business processes, ensuring accuracy and alignment with BORA standards.

Participate in workshops with business stakeholders to capture process steps, data flows, and system interactions.

Maintain and update process documentation using standard templates and modelling tools.

Assist in validating process maps with stakeholders and collaborating across the People, Process, and Systems pillars.

Provide general project support, including preparing materials for reviews, governance discussions, and continuous‑improvement activities.

We would love to hear from you if

You are a recent university graduate (within 1 year) in Business Administration, Operations Management, Industrial Engineering, Information Systems, or a related field.

You have strong analytical and communication skills and enjoy creating clear, well‑structured documentation and materials.
You collaborate well with others, communicate clearly, and enjoy working in a multicultural environment.
You are curious, proactive, and comfortable questioning existing processes to support continuous improvement.
You are proficient in MS Office (Word, Excel, PowerPoint), and familiarity with process‑mapping tools is an advantage.
Experience or interest in process design, continuous improvement, or digital transformation would be beneficial.
You have excellent oral and written communication skills in English.

Travel Required: N